アルセナル ホテル

"Good location "

"I had an incredibly frustrating and disappointing experience at this hotel, primarily due to their unprofessional billing practices and poor room conditions. During check-out, the receptionist charged my credit card before even showing me the invoice. When I finally asked to see the details, I discovered a massive overcharge for breakfast. We were a group of 3 and only had breakfast on one day, but the hotel charged us for 6 people for every single day of our stay! I immediately complained, and a manager stepped in to process a refund. However, they once again processed the transaction without confirming the exact refund amount with me first. When I checked their calculations regarding the city tax and the actual breakfast cost, I found another discrepancy. It turned out the manager made a calculation error and refunded me too much. Unbelievably, instead of sincerely apologizing for their repeated mistakes, they demanded that I pay back the difference (around €39). Processing payments and refunds without the guest's consent, making multiple calculation errors, and then demanding more money is completely unacceptable customer service. Furthermore, our room conditions and housekeeping were terrible. We stayed in a connecting room, and the shower room was missing its glass door, which had been cheaply replaced with a shower curtain. Additionally, despite our requests, we did not receive daily housekeeping. Even when we followed the rule of leaving used towels on the floor to "

"I must say this is the hotel for students or someone who want to save the money. It’s cheap to stay buy they don’t have fridge in the room. And the bathroom was very narrow. Next time even I pay a little bit more I will go somewhere else."

"朝食も美味しく、色々なアクセスも良かった。歩行圏内にビストロやパティスリーが有り。スタッフもフレンドリー"

"近くに素敵なブティックや美味しいご飯屋さんがあって、とても便利でした"

"フロントロビーに設置されているウォーターサーバーの水がとても美味しかった。 部屋には小さな冷蔵庫があって便利だったし、バーでは氷を沢山くれて重宝しました。 スタッフも親切でした。 大好きなエッフェル塔のシャンパンフラッシュを間近にみられて、スーパーのモノプリも近くにあって便利でした。"

"良かった"

"立地及び室内装備についてとても満足しました。私たちは12泊したのですがその間タオル交換や清掃はなかったですが、それを踏まえても大満足です。次回またパリを訪れることが出来たら必ず泊まりたいと考えています。ちなみにホテルスタッフの方とは会わないです。フロントデスクもありません。すべてネットとメールで完了します。また、ホテルの入り口もわかりずらいかもしれません。"

"Gare de Lyonからも比較的近く、比較的利便性は高いと思います。設備は最新ではありませんが、自宅のように快適に過ごせます。スタッフも親切で適切なサービスを受けられます。次回も使わさせていただく予定です"