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"The staff was very friendly and accommodating. The whole experience of a ryokan was excellent. Will come again!"

"Amazing service, staff spoke fluent English and were very accommodating. The free amenities and hot springs were incredible. I would love to visit again in the future. "

"This was a wonderful stay! The private in suite onsen was fantastic. The rooms were spacious and super clean. Staff were wonderful! Dinner and breakfast were some of the best we’d ever had. Definitely coming back. "

"Staff is very nice and the amenities were amazing. It was amazing to leave the door open on the river side and use it as white noise/use the bath!"

"This property is beautiful and peaceful. It was a nice stop for us between Kyoto and Tokyo. The hotel is situated on lake Ashi. The staff are exceptional. "

"This property is absolutely stunning and the hospitality of the staff was practically unmatched during the rest of our trip. We arrived later in the day and wished we had come earlier to spend more time on the property. The food at the onsite restaurants was impeccable and the room was very comfortable. Staying here was incredibly relaxing after several days in Tokyo and we wished we had stayed two nights instead of one. It was about an hour from the Mt. Fuji attractions which were also some of our favorites from our trip to Japan (Tokyo, Hakone, Kyoto). "

"We booked the condominiums as a treat. Spacious by Japanese standards with two large single beds, large sofa and kitchen facilities. Highlight is the bathroom with your private “onsen” the bath runs constantly with warm water from the hot springs. Divine after a long day. Coffee machines, soda machines, ice pops, foot bath, fire pit and free whisky, sangria and beer from 7pm - 10pm with some small sweet treats. A short flat stroll from Gora station makes this a perfect place to stay to explore the Hakone area."

"Very tourist-friendly, excellent service and facilities."

"Convenient location, spacious rooms, and adequately maintained facilities to go with prompt and friendly service."