ART Madrid Club

No

Me sorprendió por lo bueno, moderno y bien equipado

I was overall disappointed. On arrival, with a toddler and multiple bags, no assistance was ever offered to use luggage cart up to the room. They only provided 2 towels, it was 3 of us, so I called first 2 nights for additional towels and on the 2nd night was told they are only allowed to do 2 towels PER room, regardless of how many people are staying over. He said that providing us with the extra towel on our first night was just a courtesy. I mentioned that another reason we need the towels because the shower, heavily leaks, he then gave me a hard time for not reporting it to the front desk and said he would make a note of it to make sure someone fixed it the next day. Well no one ever fixed it because it continued to leak. In all my years and countries of traveling, I’ve never been capped at 2 towels per room. The positives were they graciously let us borrow outlet adapters for our chargers because we forgot them and on the day before checkout the front desk guy helped us set up a taxi for a pick up to the airport. We did have an incident in which we had to call for a new comforter because my daughter got food poisoning from a restaurant and threw up on the bed, the young woman that came to change our bedding was so sweet and kind. I wish I wrote down her name. Besides the gentleman who set up our taxi and this housekeeper, everyone else seemed to lack a bit of customer service and kindness. Location is good, safe. Lots of uphill walking to main attractions.