ラプラスの三つ星ホテル

「I booked a king bed bedroom was given#621, A handicap room with 2 beds which we were not used too, very annoying. Next day there was a bug crawling on ceiling. Called front dear ask to speak with mgr. Was placed in a 2 queen bed room again #625. The front desk staff are not courteous at all. I called Expedia and filed complaint as well.」

「客室はきれいで、スタッフの対応はいつも丁寧で、朝食もおいしかったので、とても良いホテルだと思う。」

「Everything went well staff outstanding」

「Very helpful and friendly」

「Hotel and room are clean, but the experience was bad and much less than other Residence Inn hotel which I have ever stayed.. Card key is so often mulfunctioned but the front staff has refused my request to change the card several times, so I had to go and back between the room and front desk many times. Also, some staff is not friendly so makes me uncomfortable. this is not hotel's hospitality.. (I mean some staff are not good , of course, I found some nice staff as well) And the bathroom...