6/10 (普通)
宿泊されたお客様
2019 年 8 月 11 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
bad experience
Hotel and room are clean, but the experience was bad and much less than other Residence Inn hotel which I have ever stayed..
Card key is so often mulfunctioned but the front staff has refused my request to change the card several times, so I had to go and back between the room and front desk many times. Also, some staff is not friendly so makes me uncomfortable. this is not hotel's hospitality.. (I mean some staff are not good , of course, I found some nice staff as well)
And the bathroom got clogged with the drain, so makes it often water-soak in the floor but it was not fixed even though I requested this in the paper.
As the summary, the hotel and room is clean, but the experience is just bad.
I was the fan of the Residence Inn hotel chain, but this hotel in Metarie was disappoineted me.
宿泊されたお客様
2019 年 7 月に 6 泊滞在