ハドソン リバー バレーの三つ星ホテル

「Great location, comfortable room, friendly staff!」

「1 star truly doesn't do it justice. This was by far the worst hotel experience I've ever had and that's saying something! There is so much I don't know where to start...1st the front desk staff (excluding the one female with braids who works wknds) either doesn't know they work in hospitality or have no idea of what the word means. I was there 2x weeks and only one person ever said good morning and she wasn't a cleaner. They are rude and lack basic courtesy. Breakfast: Old blonde woman once...

「👍」

「Clean and spacious - was pleasantly surprised by the rooms」

「部屋も広くて綺麗でした。」

「great place to stay」

「Never get worse than this place. The hotel staff did not do anything, despite the fact that the room next door was full of noise, with teenagers fooling around late into the night, filling the hallway and my room with the smell of alcohol and marijuana. Finally, after midnight, I was given another room, but the staff didn't even help me moving out my luggage to another room.The next morning I complained about it, but they only gave me a 15% discount and did not even apologize. I was furious and...

「Thank you! 」

「Staff was very accommodating and friendly!」

「The room was clean and comfortable; however, the lighting was very dim. There was a need for more or brighter lights. The breakfast was good but could have been better. There needed to be more food choices available. The staff was pleasant and helpful.」