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"Ive had to wait 15 to 20.minutes to get checked in. Not very happy with that "

"Stay was good, I do not understand the logic of charging parking fee when the add in Hotels.com includes parking. This hotel is located in Newmarket and charging for parking in a small city is unheard off, why do they not include the parking fee in the room charge originally ????"

"The entrance is awkward for the handicapped as the button to press isn't close to the doors and there aren't any sliding doors, just a single door opens. The rooms are comfortable, quiet with black-out curtains but no microwave and the lighting is VERY dim! The reading lights next to the bed didn't work and the lamps need to be upgraded with bright LED bulbs!!! The bathroom needs more cleaning attention, I don't have black hair but when I see it all over the shower walls and floor - it's disgusting!!!"

"Amazing and welcoming staff"

"Staff great but lots silly errors- outdoor steps to room unshovel"

"Parking was easy, check-in was very fast, the hotel is beautiful inside. Our suite was the perfect size. The whole experience was fantastic. If in the area again we will definitely be sure to come back here. "

"It was way over priced. Thanks to the algorithm we paid the most out of both hockey teams. I would advise for the option to cancel and rebook. More rooms became available closer to our booking for $100 per night cheaper. The staff also called the police on the 3 teams that were hanging out in the lobby area. Not once was anyone asked to leave or shut it down. Then we had police (one was a bit aggressive especially to men) show up. The next night the hotel simply hid ALL the chairs in the managers room to discourage people from hanging out in the lobby. So instead every team there had hallway parties. The elevators were a bit fritzy and only one working. The staff were great (except for the lobby situation). It’s still new and things are being sorted out. Out shower door didn’t close. Other than that it’s close to everything, "

"Breakfast didn’t have too many options but we knew that upon booking. "

"Every area of the house was very well thought out and allowed space for everyone. Just a couple suggestions would be to have some helpful instruction of the fire pit, such as having to buy your own fire wood, etc just so they know what to bring without having to go back out. Also, a hand rail going down to the basement would be helpful and safe. "