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"I've stayed at Richmond Hotels before, everything was perfect. Great staff, nice spacious modern room, right next to station, shopping and restaurants"

"Excellent place. Great free drinks and snacks in the lobby. The staff were awesome. Breakfast was a traditional Japanese breakfast - very filling and varied daily. The twin room was a bit small and the mattresses a bit firm but that was the only downside. Would come here again. "

"Amazing buffet for dinner and breakfast. We hadn’t ordered the half board in advance, but paid for the dinner buffet on site and it was well worth it. One of the best buffets we’ve seen in Japan so far, and it included a great selection of alcoholic drinks! "

"Clean room but it seems rather out-dated. No room-by-room control of air conditioning - i.e. the entire building is controlled in either way."

"Clean room, very nice staff"

"Wifi wasn’t work"

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

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