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"Nice hotel convenient to NRT airport, with free shuttle every hour. I liked that there was a 7-Eleven in the lobby! Service was great as well. I just took a while to figure out where the light switch and electric outlets were, but overall that wasn't a problem."

"Staff was helpful and patient and breakfast was great! "

"Clean room and extremely helpful staff! Lawson was always open!"

"Excellent accommodation on all fronts. From the moment we stepped into the lobby, numerous staff were eager to help us with check in and our luggage. Staff were exceptionally polite and eager to help. Our room was a standard size for Japan (though with a very spacious bathroom), clean, and had all the amenities we needed. We made use of the shuttle service both between the city/Aeon mall and the airport. Breakfast was buffet style and delicious! "

"Clean room, amenities, breakfast and service. Washroom a bit too small and tub is difficult to get in. There was some communication issues, staffs did not understand what we asked for, hope to communicate better. There is an excellent lunch place close by that open 10:30-2 pm daily."

"Very nice "

"The buffet was nice and had lots of options and the onsen was close and convenient as well "

"Incredibly friendly and helpful staff, beautiful lobby, excellent restaurant and a great onsen as well. Highly recommended!"

"Everything was perfect. "