ウィレムスタッド のリゾート

「Best customer service I’ve ever had」

「Pros: Property was clean & well maintained. Pool & beach areas had plenty of seats/umbrellas. In general staff were friendly & helpful. Provided complimentary bottle of bubbly for anniversary. Cons: Asked front desk at check in whether our view from our ocean front room was unobstructed, & she confirmed so. However, a big palm tree obstructed our view. We paid a lot of money for our first ocean front view.. we are extremely disappointed! Housekeeping was poor (e.g. overflowing trash cans, dirty...

「This resort is the best ever that we stayed when vacationing. It has everything we like, the room with beautiful ocean view, beautiful beaches, very friendly staff (especially Mr. Movie star/Celebrity… always smiling with joy to guests and Mr Vic always made guests feeling at home with his charms), excellent foods, tranquility and Serenity with Caribbean feelings. Thanks to Avila staff made this happening. We will be back next year with another 2 weeks.」

「Kelly was not too hospitable and all the other Front Desk staff was great! She seemed as if she wasn’t happy to be there. We come on vacation to see cheerful, happy things, but I didn’t get that energy from her. Made it a gloom hoping she wasn’t at the desk when I went in for a question. The Resort is located in a centralized location, close to everything. Casino, Mambo Beach, Downtown, Restaurants, etc. I have to come back and have a redo.」

「We stayed at this property for 9 nights. Although it is a nice property, it misrepresented its amenities in the Expedia posting. The posting lists two pools and a beach, both of which are correct. However, it doesn't mention that you need to purchase drinks/food from the two restaurants to use the amenities. That was at least $30-$40 daily just for drinks for the three of us. In addition, one of the two pools is gated for a handful of higher-priced rooms and not open to all property patrons.」

「新しくてきれいなホテルではありましたが、部屋からプライベートビーチやレストランまで車で行かなければならなかったのが残念です。 オーシャンビューでなくても、せめて歩いて行ける距離だと思っていました。５つのプールがあるとの事で楽しみにしていましたが、各プールが遠く、普通のプールだったのも残念です。ゴルフをする人にはいいのかもしれませんが、海を楽しみたい方は、海の近くの部屋か確認した方がいいです。きれいな部屋でしたが、室内も窓からの景色も殺風景でした。従業員の感じは悪くなかったですが、何かをお願いしてから部屋にくるまでが遅かったのが不満です。全体的に無駄を省きすぎて冷たい印象を受けました。あと、駐車場の電気をもう少し明るくして欲しかったです。次行く機会があれば、海の近くのホテルにします。」