「If you want to improve:
Anyone can go up the elevator since one does not need a room key to activate it & wish there were better pillows. Other than that, it was great! 」
「Excellent property and staff. From first contact, through checkout, customer service was next level. Always someone asking how our stay was going and if we needed anything. Dining area was super clean. Rooms were nice. Location was perfect. Booked third party and had to extend one night…seemless.」
「The property is nestled in the heart of Phoenixville and offers comfort and convenience to everything the area has to offer and more. Enjoy yourself out and come back to rest in a place like home ;-)」
「徒歩観光旅行者でも、フィラデルフィアがハイシーズンでホテル料金が高い時には絶対にオススメです。市内中心部まで124 or 125のバスが直行し、30th St. Stationにも止まります。本当に便利です。近くには全米でも最高レベルのモールがあるので、ショッピング目的でもありです。バスは市内から1時間ほど乗ることになりますが 、川沿いの美しい景色も楽しめて、ちょっとしたツアーバス気分。朝食食べる部屋が狭くて、そこだけマイナス。」
「When I saw the pictures, I was disappointed, especially when it looked like a bad motel, especially the parking; however, when I checked in, I was completely surprised. Very clean room, good service, and friendly staff, and also they refunded me the deposit so quickly. I really recommend it. 」
"The lady of the reception was very unfriendly and impolite.
She showed no smile, and even showed her angry face to our 5 yrs old boy, who was just trying to reach the counter.
Very bad experience. Never want to see her again!
And the breakfast was terrible."
"There was no hair dryer in my room, and even after calling the front desk three times, they just told me to check with another desk. In the end, no one brought it to me.
Is it even possible for a hotel nowadays to not have a hair dryer or fail to deliver one?
I am very disappointed."