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"The spa area was more like a public swimming pool. Cramped, noise and dirty. Not a relaxing spa break hotel for sure!"

"Lovely hotel, perfect location"

"Staff were friendly and helpful. The room was basic and a bit stuffy but fine for 1 night for a business trip. The pool area is dated and needs cleaning / upgrading. I didn't have the breakfast as it was expensive, walked to a nearby cafe which was very nice"

"I stayed at Novotel Milton Keynes from 6–8 March 2026 (Room 229) and my experience was extremely poor and unacceptable for a 3-star hotel. My experience: • Night staff behaviour: When I requested assistance or a fan during the night, three male night staff were dismissive, silent, and stared at me, which was intimidating and made me feel harassed. • Ignored communications: I sent a WhatsApp message around 2:30 a.m. asking for help, which appears to have been deleted or ignored by staff. • Privacy breaches: Management referenced my friends’ room (Room 117) when discussing my stay, and housekeeping entered my room without my consent, which is a serious violation of privacy. • Misleading in-room information: The room sheet stated I could purchase drinks during the night, but staff failed to provide assistance or offer alternatives. • Unfulfilled requests: Despite requesting a fan at night, it was not delivered when requested, causing discomfort. Hotel responses: • The hotel refuses to refund in full • Their emails included contradictory statements: initially claiming the fan was provided and that “another guest from the same room” requested one later, then claiming the fan went to Room 117 and my request was in the morning. I was the only guest in Room 229, so the “other guest” claim is false. • The hotel also tried to justify refusing a full refund by claiming a mattress was left wet after check-out and noting that I extended my stay. Neither of these points is relevant"

"The hotel is perfectly positioned, right next to the shopping centre and a multi-storey car park. My only criticism would be the gym, which is tiny and poorly equipped. "

"The young lady on reception has very poor customer service. She is condescending and rude, she was to me and other guests. The room was not vacuumed at all and filthy. Uncomfortable mattress. "

"Clean room, pleasant staff "

"The spa was dirty with bugs crawling around the pool edge. This made me question the entire cleanliness of the hotel."

"The Hotel was excellent"