Posted Mar 6, 2020
The hotel lobby was very beautiful and walking distance to everywhere we planned to go and see in Waikiki. When I first arrived, it was early, most hotels take baggage and hold it before and after checkin without a hassle. However the Filipina lady that pre check me in, questioned our luggage, why did we have 4? Well some people have a check in and a carry on. She questioned my son and I and said “ are there more people coming to stay? Because the room is only for two, and looked at our luggage’s. It just threw me off when we first arrived.
Comment from Hotel Management
Mar 7, 2020 by GSM, Hotel Management
Aloha Char, thank you for taking the time to submit a review. We are always looking to improve our guest experience & appreciate all feedback received. Let me first apologize for the service you received upon arrival. This is not our usual level of service & is unacceptable. Thank you for making us aware of it. We hope that the rest of your stay was enjoyable & that you'll come back to see us soon. Mahalo,