Von der Heydt-Museum

We reserved the superior suite. Once I stepped into the room, the entrance and bathroom smelled of cigarette smoke. The rest of the suite was okay. We told the reception and thought it'll get taken care of. We returned hours later, and the cigarette smell was still there. We went to the reception again, and were told they already sent the cleaning staff to check. Well, it seemed to me nothing was done. I'm not even sure how this can happen. How can the staff not notice this? And then putting guests in a room that reeked of cigarette smoke? It was disgusting. They swapped rooms for us the next day. But the tone of the stay was already spoiled. Then the safe didn't work. The hot water kettle was filthy (I cleaned it). I will not return to this hotel nor would I recommend it to anyone.