Find hotels near Ventura Mall, Santa Cruz from ￥4,236

"Although the room was clean, it was very musty and wet smelling. Even with the air conditioner running, it did not seem to help. I found it difficult to communicate with the property, even in Spanish, because it took a long time for messages to be answered and the phone numbers for the property did not work. Although I wanted to get airport transportation on arrival and the hotel had my flight information to confirm a transfer, I couldn’t communicate with them when I arrived. I had to get a taxi from the airport. I wanted to like the property but until the musty room and communication gets better, I will likely choose another location on my next visit. Please update the contact information for future guests."

"I was improperly charged for a room that I didn't use. Terrible service from Novotel and Expedia together. I do not recomend them."

"Got an upgrade for having Expedia status, new rooms are excellent. I understand the older rooms not so much. Easily the nicest place in Santa Cruz."

"It's good place, with good surroundings."

"Good customer service, polite staff."

"Friendly staff"

"Excellent hotel, very clean, cozy, spotless and very stilish"

"Amazing time"

"My go too hotel whenever I'm in town! "