Val d'Elsa Vacations from ￥217,742

The room that we used for 5 nights was filthy.and dusty. The shower was very small, barely squeeze in. The interior was outdated with only one point to recharge phones and the cupboards were broken. The door to the room required force to open and close. Location is convenient close to transport.

The room that i stayed in was really nice. It was close to places to eat and main attractions. There is A/C in the room but they have it locked on a minimum temperature wwhich wasnt cool enough for me. Room service is great and they do a good job of cleaning and replacing towels, but they turn your A/C off during the day so you come back to a hot room. The trick is to hide the remote while youre gone. Also the bed and pillows were quite uncomfortable. Its like they spent all the money remodeling the room and had none left to get a decent mattress.

I was given upgrade for free. Very clean, very nice staff, center of all the action . Has the best view of the sunset and Arno river. Love the jacuzzi, best bed and pillows. I’m a serious traveler and had been to a lot of 5 star hotels , and this one felt like I’m in 1! I will surely cone back!

The best place, the best service, everyone was very kind.

Amazing stay experience. Staff was friendly and helpful. Area around was safe and quiet. The rooms were clean and well maintained. Breakfast was amazing, coffee specifically was great! They kept our luggage past checkout while we continued to explore the city before our eventual departure.