「Beautiful property. Great customer service in every department. This property is well maintained and is beautiful throughout. Food at the restaurant was very good with great service. This was one of my favorite hotels I have visited throughout the world. High tea was very nice. I will return」
「We had a great time here! Mello(w) checked us in and out at the front desk and they were fun and enthusiastic! Hannah was a great bartender, we loved watching them work and chatting. Such a fun and unique hotel, I highly recommend staying here. We also ate at Penny Lane right across the street. And Broad Street is just a short walk away.」
「Great stay. Clean and comfortable room. Shout out to the bartender on 7/26/25. He was closing up, when a thirsty group of concert go-ers showed up. He opened back up and made sure everyone was taken care of. Great guy that helped cap off a great night!」
「The Hotel Staff was nice and the beds were very comfortable, however the top portion of the freezer was frost bitten and wouldn't close. My sister is diabetic and needed to freeze her medicine. We called the front desk, but nothing happened until she spoke to the manager. Maintenance did come right away. However, because the refrigerator door didn't close the night before, all of the ice melted before hand. Management was willing to switch out the refrigerator. 」
「I arrived earlier than the check-in time, but the staff welcomed me immediately.
The room was very spacious, almost like a suite.
In walking distance of the restaurants in downtown Richmond.」
「Excellent stay. My only complaint is I had to wait until they found someone to check me in. No one was at the front desk. Two people finally came by but did not have a login to the computer??? It took 20 minutes before they found someone to check me in. 」
「It was super cute, clean, and comfortable! Staff was super helpful and kind. Convenient walking with short drives to other destinations depending on what you’re looking for. Loved that there was a rooftop bar to add to our amazing experience!」
「The front desk staff were very helpful and friendly. We appreciated the fruit water at the front desk as well as the breakfast. The room was comfortable and clean. It could probably use an update on carpet at some point. 」
「The room and property was very clean. We had an accessible room so it was quite spacious. Beds were comfortable. We Staff was friendly as well. Would recommend. 」
"I arrived earlier than the check-in time, but the staff welcomed me immediately.
The room was very spacious, almost like a suite.
In walking distance of the restaurants in downtown Richmond."
