2/10 (非常に不満)
Craig M.
2026 年 2 月 1 日
The owner/host has no business operating any sort of vacation rental, as they are not in compliance with the laws in the State of CA.Upon arrival:Incorrect entry code / unsafe check-inThe code provided to enter the home was incorrect. As a result, my 72-year-old mother had to stand outside while we waited for a response. The delay and lack of timely communication was extremely stressful and unacceptable.Broken heater / freezing temperatures inside the homeWhen we finally entered, the heater was not working and the home was freezing. Space heaters were later brought over, but they were not sufficient to heat the home. My entire family, including my 72-year-old mother, froze all night.No extra blankets providedThere were no extra blankets available, which only worsened the situation given the lack of heat.Lack of appropriate response and resolutionPoor communication and lack of urgencyThe lack of communication and delay in addressing these issues has been unacceptable and has significantly impacted our stay.Under California habitability requirements, working heat is considered an essential service and part of the implied warranty of habitability (including standards reflected in California Civil Code § 1941.1). Portable space heaters are not an adequate substitute for a functioning permanent heating system.The average temperature was 42 degrees the entire weekend we were there (typical February weather). I would caution anyone staying there.
Craig M.
2026 年 1 月に 2 泊滞在