Find hotels near Turtle Bay Marine Park, Balaclava from ￥7,531

"We stayed for 8 nights as a family of four and found the experience mixed, overall below expectations for a 4-star hotel. Positives: staff were consistently friendly and welcoming. Food quality was good at the start of the stay. However, several issues impacted our experience: Rooms felt dated and in need of renovation. The air conditioning leaked, wardrobe fittings were loose with rusty hangers, and shelving was uneven. Space was very limited, especially in the children’s room. Housekeeping was inconsistent (not enough towels, water not always replenished), and work was carried out in the room one day without prior notice, leaving a strong smell. The advertised complimentary water activities were not usable due to tides, despite being listed daily. Over 8 days we couldn’t use any. The pool area also felt under-maintained at times. As a vegetarian family, food options became repetitive and limited. The Deck restaurant had no vegetarian mains at lunch, and even on Mauritian nights there were missing vegetarian accompaniments. Also disappointing that water is not included at dinner on half board. Overall, good staff but the hotel didn’t meet expectations, particularly for families."

"wonderful experience"

"The hotel was good and had great amenities, especially good wateraports.However I would class it as a 4 star rather than a 5 star. The check in was poor. Having travelled 13 hours and through the night, I did not expect there to be be a delay in checking in....surely they could have found another room rather than keep us waiting.The room cleaning was inconsistent sometimes good, sometimes not so good. The gym was basic but the equipment was new. The gym bin was not emptied and the water dispensers were not filled up on a regular basis. "

"Outstanding breakfast and dinner. "

"Hotel was good and staff excellent. I tried to cancel day 6 of our stay, I gave them 5 days notice that my flight was for Jan. 25th. there accounting office would not refund day 6. I will not stay or or encourage anyone else to stay there because of there attitude. It may cost them more in lost sales than the 1 night not refunded. "

"Clean room Good staffs "

"Beautiful beach and location. Staff were excellent . Shout out to Gini on front desk and David one of the restaurant managers who went out of their way to help me. Also thanks to duty manager who met me on my check out to see how my stay had been. This hotel has everyone at an affordable price "

"The rooms are nice and spacious. The landscaping and beach access are great. Good spa area and wellness spaces. However overall the shared spaces such as pools and restaurants are tired and in need of an upgrade. The staff were nice but there seemed to be a lot of miscommunication between staff members and service could be slow. Food and cocktails were average."

"Great location, great breakfast and great smiling and helpful staff! "