Appartement duplex très spacieux au calme nous avons adoré
Neisius
2024 年 5 月に 1 泊滞在
4/10 (不満)
Andre
家族旅行
2024 年 2 月 20 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Staff/Service was GREAT, but the hotel isn’t
The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show.
Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom.
Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great.
The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
Andre
2024 年 2 月に 3 泊滞在
8/10 (良い)
Bernardo
2023 年 8 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bernardo
2023 年 8 月に 7 泊滞在
10/10 (非常に良い)
miriam
家族旅行
2023 年 8 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente lugar
miriam
2023 年 7 月に 2 泊滞在
10/10 (非常に良い)
OSBALDO
家族旅行
2023 年 7 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
OSBALDO
2023 年 7 月に 2 泊滞在
8/10 (良い)
Sabrina
カップルで旅行
2023 年 6 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
Sabrina
2023 年 5 月に 3 泊滞在
10/10 (非常に良い)
IVAN
2023 年 3 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel excelente
Hotel espetacular. Os quartos são muito bons.
O atendente Daniel é muito simpático, atende a todos de maneira muito profissional, parabéns.
A localização é boa, porém estávamos de carro. Recomendo muito o hotel.
IVAN
2023 年 2 月に 2 泊滞在
8/10 (良い)
Kyra
グループ旅行
2023 年 2 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Die Unterkunft ist sehr modern und sauber. Personal sehr zuvorkommend. Frühstück verbesserungswürdig.
Kyra
2023 年 1 月に 14 泊滞在
10/10 (非常に良い)
joshua
カップルで旅行
2023 年 2 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
joshua
2023 年 1 月に 6 泊滞在
8/10 (良い)
Ryan
カップルで旅行
2023 年 1 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.