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Early check-in subject to availability
Minimum check-in age: 18
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Staffed front desk
Pets allowed for an extra charge of MXN 150 per pet, per night, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available
Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Yes, this property has an outdoor pool.
Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 2000 per stay and a fee of MXN 150 per pet, per night. Service animals are exempt from fees.
Self parking is free at this property.
Check-in start time: 3:00 PM; Check-in end time: anytime.
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 2400 per person applies.
Located in Zama, this hotel is 1 mi (1.5 km) from Jaguar Park and 2.9 mi (4.6 km) from Tulum Beach. Hospital de Tulum and Hunab Lifestyle Center are also within 1 mi (2 km).
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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