Naay Zama

Guests refresh their senses at the spa before cooling off in a nature-surrounded pool, creating a perfect balance of relaxation and rejuvenation

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Where to?

Dates

January 2026

23

February 2026

Elite Room, Garden View | View from room - Naay Zama (Tulum)

Deluxe Room, Hot Tub, Garden View | Premium bedding, down comforters, in-room safe, individually decorated - Naay Zama (Tulum)

Deluxe Room, Hot Tub, Garden View | Terrace/patio - Naay Zama (Tulum)

Naay Tulum offers a calming retreat with lush greenery. Relax in the outdoor pool or enjoy spa treatments like hydrotherapy and body scrubs. The property provides cooked-to-order breakfast, bike rentals, and WiFi throughout.

Good

Popular amenities

Pool
Spa
Pet friendly
Parking included
Free WiFi
Restaurant

Room options

Check availability for these dates

Tonight

Jan 23 - Jan 24

Tomorrow

Jan 24 - Jan 25

All rooms

1 bed

2 beds

3+ beds

Showing 3 of 3 rooms

Deluxe Room, Hot Tub, Garden View

Highlights

Balcony or patio

Individually furnished

Individually decorated

Private indoor hot tub

Air conditioning

Premium bedding

Down duvet

Ceiling fan

Sleeps 2
1 Queen Bed
Garden view

Elite Room, Garden View

Highlights

Balcony or patio

Individually furnished

Individually decorated

Air conditioning

Premium bedding

Down duvet

Ceiling fan

Private bathroom

Sleeps 4
1 Double Bed and 1 King Bed
Garden view

Grand Room, Kitchen, Garden View

Highlights

Balcony or patio

Yard

Individually furnished

Individually decorated

Air conditioning

Kitchen

Dining table

Smart TV

Sleeps 6
1 King Bed and 2 Double Beds
Garden view

About the neighborhood

Located in Tulum, Naay Zama is in a national park. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Soliman Bay and Akumal Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Discover the area's water adventures with snorkeling and swimming nearby, or enjoy the great outdoors with ecotours and cave exploring. Visit our Tulum travel guide

77774, QROO, Tulum, Parque Dos Ojos

What's nearby

Xel-Há Park
7 min drive - 2.0 km
Akumal Beach
18 min drive - 11.5 km
Tulum Mayan Ruins
29 min drive - 17.9 km
Xcacel Beach
8 min drive - 2.7 km
Xcacel-Xcacelito Sanctuary
12 min drive - 3.1 km

Getting around

Tulum Intl. Airport (TQO)
58 min drive

Restaurants

Bahia Principe Grand Coba
7 min drive
Restaurant Kukulkan
8 min drive
Le Gourmet Restaurant
7 min drive
Portofino restaurant
9 min drive
Vela Norte
8 min drive

About this property

Naay Zama

Upscale hotel near Xel-Há Park

At Naay Zama, you can look forward to a terrace, a garden, and laundry facilities. Treat yourself to spa services, such as a hot stone massage, a facial, or a body scrub. Free in-room WiFi and a restaurant are available to all guests.

You'll also find perks like:

An outdoor pool
Free self parking
Cooked-to-order breakfast (surcharge), free bicycle rentals, and beach towels
Beach umbrellas, outdoor furniture, and concierge services

Room features

All guestrooms are individually furnished, and offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.

More conveniences in all rooms include:

Bathrooms with shampoo
Balconies or patios, wardrobes/closets, and ceiling fans

Similar properties

Air conditioning
Parking available
Barbecue grill

￥15,825 total

includes taxes & fees

Jan 24 - Jan 25

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Food and drink

Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 13 to 28 per person
A restaurant
Private picnics

Things to do

Free bicycle rentals
Outdoor pool

Conveniences

Guidebooks
Laundry facilities
Limited-hour front desk

Guest services

Concierge services
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Outdoors

Beach towels
Beach umbrellas
Garden
In a national park
Outdoor furniture
Terrace

Spa

Body scrubs
Deep-tissue massages
Facials
Hot stone massages
Prenatal massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Smooth flooring in public areas
Smooth flooring in room
Well-lit path to entrance

More

2 floors
At least 80% organic food
Designated smoking areas
Locally-owned and organized tours and activities
Mosquito nets
Traditional architecture

Room amenities

Bedroom

Down comforter
Premium bedding

Bathroom

Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Food and drink

Champagne service
Limited room service

More

Air conditioning
Ceiling fan
Individual decor
Individual furnishings
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per pet (varies based on length of stay)

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Food and water bowls are available

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

Fee for cooked-to-order breakfast: approximately USD 13.00 to 28.00 per person
Pet fee: USD 20 per pet (varies based on length of stay)
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses solar energy, plus a grey water recycling system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Children 18 years old and younger are not permitted at this property

Property is also known as

Naay Tulum

Naay Zama Hotel

Naay Zama Tulum

Naay Zama Hotel Tulum

Frequently asked questions

Does Naay Zama have a pool?

Yes, this property has an outdoor pool.

Is Naay Zama pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Naay Zama?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Naay Zama?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Naay Zama located?

Situated in a national park, this hotel is within 1 mi (2 km) of Xcacel Beach and Xel-Há Park. Xcacelito Beach and Xcacel-Xcacelito Sanctuary are also within 2 mi (3 km).

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Naay Zama Reviews

7.2

Good

7.4

Cleanliness

7.0

Amenities

7.8

Staff & service

6.8

Property conditions & facilities

10/10 Excellent

Anh

Mar 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay.

Stayed 3 nights in Mar 2025

10/10 Excellent

Rosemary

Mar 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath.

Stayed 1 night in Mar 2025

8/10 Good

Shamira

Apr 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful.

Stayed 4 nights in Apr 2025

10/10 Excellent

Miguel

Apr 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting to unwind relax, and connect with the beauty of nature. My family and I had a great stay. Breakfast was delicious and service was the best. Kudos to Gabrielle, isis, and Jose for being marvelous hosts.

Stayed 2 nights in Apr 2025

2/10 Terrible

Azucena

Jul 28, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Es un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los baños se pueden asomar por fuera y verte, está infestado de insectos me salió en el baño un ciempiés en la recámara me salió una tarántula y el último día me salió un alacrán el desayuno está muy malo no tiene sabor la comida, demasiada insegura a la zona ya que no hay iluminación el aire acondicionado solamente tienes derecho unas cuantas horas y a veces ni eso el hotel vecino tiene un motor en San toda la noche y cuánto ruido no te permite dormir la ruta para llegar está muy insegura no hay camino Asfaltado pura terracería más de 15 minutos y lo más delicado es que todas las políticas a las que estás acostumbrado en materia de tele ellos no la respetan como por ejemplo los motivos de cancelación y reembolso. La puerta como tal la sierra y cualquier persona inclusive que pueda entrar por atrás del hotel se puede meter a tu cuarto. Me tuve que salir por todos los motivos y no arriesgar mi vida mi integridad mi familia mis vacaciones, no me quisieron hacer reembolso a pesar de que les evidencié con fotos todo lo que cito.

Stayed 4 nights in Jul 2025