Naay Zama

Property class: 4

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Close to Xel-Há Park, Naay Zama provides a terrace, a garden, and laundry facilities. Treat yourself to spa services, such as a massage, a body scrub, or a facial. Free in-room WiFi and a restaurant are available to all guests.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Hot Tub, Garden View

Room

Deluxe Room, Hot Tub, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Room, Garden View

Terrace/patio

Elite Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Grand Room, Kitchen, Garden View

Room

Grand Room, Kitchen, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Located in Tulum, Naay Zama is in a national park. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Soliman Bay and Akumal Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Discover the area's water adventures with snorkeling and swimming nearby, or enjoy the great outdoors with horse riding and hiking/biking trails. Visit our Tulum travel guide
Map
77774, QROO, Tulum, Parque Dos Ojos

What's nearby

  • A stone with 'Xeh' carved on it surrounded by trees and birds.
    Xel-Há Park
    6 min drive - 2.0 km
  • A beach with hammocks and palm trees.
    Akumal Beach
    11 min drive - 12.6 km
  • A coastal archaeological site with a large stone structure, wooden walkways, and visitors.
    Tulum Mayan Ruins
    15 min drive - 18.9 km
  • A coastal landscape with a clear blue sky, turquoise waters, and a historic stone structure on a cliff overlooking the beach.
    Tulum Beach
    25 min drive - 28.1 km
  • Xcacel Beach
    6 min drive - 2.7 km

Getting around

  • Tulum Intl. Airport (TQO)
    58 min drive

Restaurants

  • The Truck
    9 min drive
  • Tikal Lobby Bar
    8 min drive
  • Cozumel Restaurant
    8 min drive
  • La Iguana Whirlpool Bar
    8 min drive
  • Cenote Snack Bar
    8 min drive

About this property

Naay Zama

  • Upscale hotel near Xel-Há Park
  • At Naay Zama, you can look forward to a terrace, a garden, and laundry facilities. Treat yourself to spa services, such as a massage, a body scrub, or a facial. Free in-room WiFi and a restaurant are available to all guests.
  • You'll also find perks like:
    • An outdoor pool
    • Free self parking
    • Cooked-to-order breakfast (surcharge), free bicycle rentals, and beach towels
    • Concierge services, outdoor furniture, and beach umbrellas
  • Room features
  • All guestrooms are individually furnished, and offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with shampoo
    • Balconies or patios, wardrobes/closets, and ceiling fans

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Frequently asked questions

Does Naay Zama have a pool?

Yes, this property has an outdoor pool.

Is Naay Zama pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Naay Zama?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Naay Zama?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Naay Zama located?

Situated in a national park, this hotel is within 1 mi (2 km) of Xcacel Beach and Xel-Há Park. Xcacelito Beach and Xcacel-Xcacelito Sanctuary are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Naay Zama Reviews

7.2

Good

7.4

Cleanliness

7.0

Amenities

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 5 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 0 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 3 out of 9 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting to unwind relax, and connect with the beauty of nature. My family and I had a great stay. Breakfast was delicious and service was the best. Kudos to Gabrielle, isis, and Jose for being marvelous hosts.
Stayed 2 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los baños se pueden asomar por fuera y verte, está infestado de insectos me salió en el baño un ciempiés en la recámara me salió una tarántula y el último día me salió un alacrán el desayuno está muy malo no tiene sabor la comida, demasiada insegura a la zona ya que no hay iluminación el aire acondicionado solamente tienes derecho unas cuantas horas y a veces ni eso el hotel vecino tiene un motor en San toda la noche y cuánto ruido no te permite dormir la ruta para llegar está muy insegura no hay camino Asfaltado pura terracería más de 15 minutos y lo más delicado es que todas las políticas a las que estás acostumbrado en materia de tele ellos no la respetan como por ejemplo los motivos de cancelación y reembolso. La puerta como tal la sierra y cualquier persona inclusive que pueda entrar por atrás del hotel se puede meter a tu cuarto. Me tuve que salir por todos los motivos y no arriesgar mi vida mi integridad mi familia mis vacaciones, no me quisieron hacer reembolso a pesar de que les evidencié con fotos todo lo que cito.
Stayed 4 nights in Jul 2025
Verified review

2/10 Terrible

Stayed 4 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025