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"Very nice staff and comfortable room. Has everything you need. My favourite part was the bathroom. Very traditional Japanese bathing vibes including stool, bucket, and a small tub for you to soak in after cleaning. Perfect on a cold winter night. "

"Super location - loved getting off the plane and going directly to the hotel - super clean and staff was great"

"Highlight was definitely the onsen. This is the best onsen I have ever used in any area of Japan. It's huge, there are so many different options for baths, and the women's open air bath was so beautiful and picturesque in the middle of winter, right next to a snow covered mountain. It was spotless clean and they provide so many amenities. We stayed in a Japanese style room and it was lovely. The different wings weren't actually as spread out as it seemed so nothing was too far away. Buffet dinner and breakfast were great, lots of variety and lots of vegetarian options which I was worried about! Hands down the best spot for Jigokudani and the boardwalk and park trails (most of the trails were closed for winter though). An easy short stroll to the valley and in the other direction cute souvenir shops. Definitely recommend :)"

"Very nice"

"This is a great stay in the winter. Cars picked us up from our room to go to the main lodge. Food was great. They have hot springs here. They arranged a taxi to the airport when their shuttle wouldn’t get us there on time. Could not ask for more of this hotel. Would highly recommend. Rooms very comfortable and spacious."

"Convenient, comfortable, no complaints "

"Koizumi was very nice upon arriving & checking me in. "

"Not like other hotels in japan, it was roomy"

"Being short distance from the station was great. Room was comfortable and the extra pillow gave me a great night sleep. I enjoyed the free breakfast. Walking distance is short trip to donki and more food options."