The hotel room was basically perfect! Comfy beds, plenty of room, balcony, table and washing machine in the room was amazing! AC also worked the best of any hotel on our trip. Everywhere was perfectly clean!
The hotel is close to two stations on different lines, and was convenient for Tokyo city, Yokohama and day trips further afield to Fuji-san and takao-san. The area is well populated with shops and restaurants just a short walk away near the stations.
Unfortunately the check in process was absolutely miserable. The hotel forgot to send me the front door code, and there is no way to contact anyone inside the hotel from outside. The help number listed outside also was not answered. I had to find one that worked on the hotel website. When we eventually got in, the lobby must have been well over 40 degrees with no ventilation. Japanese summers!
Really unfortunate as the room was so nice, but this is the worst first impression I’ve ever had at any hotel. It seems the hotel forgetting to send the code is a repeat issue - someone else mentioned this in a review. Would be great if management would either take more care to send the code out or install a buzzer to contact the staff member inside - who was lovely despite us not knowing much Japanese.