Property entrance

Reviews of Hotel Mystays Haneda

3.5 out of 5
Hotel Mystays Haneda
5-1-13, Haneda, Ota, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 1002 reviews" "
Rating 8 - Good. 352 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ebru

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport but breakfast can have more variety.
Stayed 1 night in May 2024
Response from HOTEL MYSTAYS Haneda Reception on May 21, 2024
Thank you very much for visiting our hotel.Our staff is pleased to hear that you were satisfied with our location and breakfast.We hope you will visit our hotel again when you come back to the area.We look forward to seeing you again soon.

10/10 Excellent

fuzhong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to airports
Stayed 4 nights in May 2024
Response from HOTEL MYSTAYS Haneda Reception on May 19, 2024
Thank you for staying at Hotel Mystays Haneda.We are pleased to hear that you are satisfied with our hotel's location.We hope you had a pleasant stay with us.We sincerely look forward to serving you again.

8/10 Good

Fanni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a convenient stay near the airport, the hotel even had shuttle service which was super.
Stayed 1 night in May 2024
Response from HOTEL MYSTAYS Haneda Reception on May 19, 2024
Thank you for staying at Hotel Mystays Haneda.We are pleased to hear that you were satisfied with our services.We hope that you will choose our hotel again when you have another opportunity to stay with us.We sincerely look forward to serving you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from HOTEL MYSTAYS Haneda Reception on May 19, 2024
Thank you for staying at Hotel Mystays Haneda.We are very pleased to receive your high evaluation by word of mouth.We hope that you will choose our hotel again when you come to the neighborhood.We sincerely look forward to serving you again.

10/10 Excellent

KAYOKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have rest after flight from Haneda airport. Near the hotel , there is 24H ramen restaurant that is helpful. Room is large enough to open suits case for two people.
Stayed 1 night in May 2024
Response from HOTEL MYSTAYS Haneda Reception on May 10, 2024
Thank you very much for visiting our hotel. We are pleased to hear your high evaluation of our hotel through our word of mouth.We will continue to make every effort to meet your expectations.We look forward to serving you again.

8/10 Good

long

Liked: Cleanliness, staff & service, property conditions & facilities
🌱🐵🐶
Stayed 1 night in May 2024
Response from HOTEL MYSTAYS Haneda Reception on May 10, 2024
Thank you very much for visiting our hotel.We hope you had a pleasant stay with us during your stay.We look forward to serving you again.

4/10 Poor

Dan

Traveled with family
Additional fees after reservation fully paid
Stayed 4 nights in May 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on May 7, 2024
Thank you very much for visiting our hotel. Please note that there is an additional charge for breakfast if you wish to have breakfast with your overnight reservation.Thank you for your understanding.We look forward to serving you again.

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stopover before going home the next day.
Stayed 1 night in May 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on May 7, 2024
Thank you very much for visiting our hotel. We are very pleased to hear that you were generally satisfied with your stay.We look forward to serving you again.

8/10 Good

Apriani

Traveled with family
Liked: Amenities
I suppose the view was amazing but the tiles at the front of the reception could do with a retile.
Stayed 2 nights in Apr 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on May 3, 2024
Thank you very much for visiting our hotel.Thank you again for taking the time to write a review of our hotel.We will make every effort to improve the hotel in the future based on the feedback we received.We look forward to welcoming you again.

10/10 Excellent

Timothée

Stayed 1 night in May 2024

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location with cute restaurants nearby. Wholesome vibe.
Stayed 2 nights in Apr 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on May 3, 2024
Thank you very much for visiting our hotel.We are very pleased to hear your compliments about our location.We hope you will visit us again when you are in the area.We look forward to welcoming you again.

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Close to airport and train station
Stayed 6 nights in Apr 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on May 3, 2024
Thank you very much for visiting our hotel.We are pleased to hear that you were satisfied with your stay.We look forward to welcoming you again.

8/10 Good

D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great but getting to and from the airport was not straightforward as we arrived and departed at times the shuttle bus was not running, which was virtually anytime later morning or in the afternoon. Not convenient for us.
Stayed 1 night in Apr 2024
Response from HOTEL MYSTAYS Haneda Reception on Apr 22, 2024
Thank you very much for choosing our hotel.However, we are sorry to hear that the shuttle bus did not meet your schedule.We will take your feedback into consideration and make every effort to improve the situation in the future.We look forward to welcoming you again.

8/10 Good

Sasithorn

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for one night. Very close to HND
Stayed 1 night in Feb 2024
Response from HOTEL MYSTAYS Haneda Reception on Apr 21, 2024
Thank you very much for visiting our hotel.We are pleased to hear that you had a pleasant stay with us during your stay.We hope you will visit our hotel again when you come back to the area.We look forward to welcoming you again.

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were accommodating, helpful and professional. The breakfast included in our stay was an all you can eat which included a good variety. Very close to convenient stores and a train station (all within a 5 minute walk or less). Didn’t have a bad thing to say about our stay! I enjoyed the trip and stay here much. ありがとう ございます!
Stayed 11 nights in Mar 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on Apr 11, 2024
Thank you very much for visiting our hotel.We are very pleased to hear that you were satisfied with your stay.Your words of praise are very encouraging.We will continue to make every effort to meet your expectations.We sincerely look forward to serving you again.

8/10 Good

Mandeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to the hotel by taking their shuttle bus.
Stayed 1 night in Jan 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on Apr 11, 2024
Thank you very much for visiting our hotel.We are pleased to hear that you are satisfied with the location of our hotel.We hope you will visit our hotel again when you come back to the area.We look forward to welcoming you again.

10/10 Excellent

Sida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near Haneda, only two stations away from terminal 3 plus less than 5 min of walk. Staff were super nice and helpful, and room was nice and well equipped. Definitely recommend.
Stayed 1 night in Mar 2024
Response from HOTEL MYSTAYS Haneda Reception on Mar 25, 2024
Thank you very much for visiting our hotel.As you mentioned, our hotel is very well located, just a short distance from the airport and the nearest train station.Your words of praise are a source of encouragement to all our staff.We sincerely look forward to serving you again.

10/10 Excellent

xin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on Mar 24, 2024
Thank you very much for visiting our hotel.We are very pleased to have received your high evaluation in the word of mouth.We hope you will choose our hotel for your next trip.We look forward to seeing you again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The security alarm that ran from 5am to 6.30am.
Stayed 1 night in Mar 2024
Response from HOTEL MYSTAYS Haneda Reception on Mar 17, 2024
Thank you for choosing our hotel.However, we are very sorry for the inconvenience caused by the noise during your stay.We will make every effort to improve the situation to ensure that this does not happen again in the future.We sincerely look forward to serving you again.

8/10 Good

Sadao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ホテルマイステイズ羽田 フロント担当 on Mar 11, 2024
この度は当館をご利用頂きまして、誠にありがとうございました。ご滞在中は快適にお過ごし頂けておりましたら幸いです。お客様のまたのご利用を心よりお待ち申し上げております。

6/10 Okay

Sheana

Traveled with partner
Disliked: Staff & service
Some of the staff were a little unwelcoming. Everything else was okay.
Stayed 4 nights in Feb 2024
Response from HOTEL MYSTAYS Haneda Reception on Mar 3, 2024
Thank you very much for visiting our hotel.However, we are sorry to hear that some of our staff members may have caused you some discomfort.We will make every effort to improve our services to avoid such incidents in the future.We sincerely look forward to serving you again.

10/10 Excellent

WEIBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HOTEL MYSTAYS Haneda Reception on Mar 3, 2024
Thank you very much for visiting our hotel.We are very pleased to receive your high evaluation in the review.We hope you will visit our hotel again when you come back to the neighborhood.We look forward to welcoming you again.

10/10 Excellent

Moe

Stayed 1 night in Feb 2024
Response from ホテルマイステイズ羽田 フロント担当 on Mar 24, 2024
この度は当館をご利用頂きまして、誠にありがとうございました。ご滞在中は快適にお過ごし頂けておりましたら幸いです。またのご利用をスタッフ一同心よりお待ち申し上げております。

8/10 Good

Margaret

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful, service excellent. Though breakfast catered to Japanese guests, as westerners we found enough choice to enjoy a good breakfast. Shuttle service to airport on time and efficient. Room cleaning excellent! We highly recommend this hotel.
Stayed 4 nights in Feb 2024
Response from HOTEL MYSTAYS Haneda Reception on Feb 16, 2024
Thank you very much for visiting our hotel.All of our staff is very pleased with the many compliments you have expressed to us.We will continue to make every effort to meet your expectations.We look forward to serving you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality of the services.
Stayed 1 night in Feb 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on Feb 3, 2024
Thank you very much for choosing our hotel. Our entire staff will continue to strive to meet your expectations.We hope that you will have another opportunity to visit our hotel again.We look forward to welcoming you to our hotel.

6/10 Okay

Chun Wei

Traveled with family
Liked: Cleanliness
機場旁邊,搭早班機較方便。但隔音設備不好,剛好住在一樓電梯旁邊,有行李拖過都有聲音。
Stayed 1 night in Feb 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on Feb 3, 2024
非常感谢您选择我们的酒店。 但是,我们对在您入住期间造成的不便深表歉意。 如果您有任何问题,请联系我们的前台,我们将竭尽全力为您提供帮助。 我们期待您的再次光临。

10/10 Excellent

john

Stayed 1 night in Jan 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on Mar 24, 2024
Thank you very much for visiting our hotel.We are very pleased to have received your high evaluation in the word of mouth.We hope you will visit our hotel again when you are in the neighborhood.We sincerely look forward to serving you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Quiet hotel, close to Haneda airport and within walking distance to several locations, train station and food.
Stayed 5 nights in Jan 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on Jan 30, 2024
Thank you very much for visiting our hotel. All of us at the hotel are very pleased to have received your many compliments.We hope that you will visit our hotel again when you come back to the neighborhood.We look forward to serving you again.

8/10 Good

Russel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOTEL MYSTAYS Haneda Reception on Jan 22, 2024
Thank you very much for visiting our hotel.We would like to thank you again for taking the time in your busy schedule to write this review.All of us at the hotel will continue to strive to meet your expectations, and we look forward to serving you again in the future.

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back again.
Response from Hotel Mystays Haneda front desk on Jan 22, 2024
Thank you very much for visiting our hotel. We hope you had a pleasant stay with us during your stay.We are glad to hear that you will consider staying with us again.We look forward to welcoming you again.

8/10 Good

Kyoko, Baltimore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ホテルマイステイズ羽田 フロント担当 on Jan 22, 2024
この度は当館をご利用いただきまして、誠にありがとうございました。今後もお客様のご期待に添えますよう、スタッフ一同日々精進して参ります。またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on Jan 11, 2024
Thank you very much for your interest in our hotel.We are very grateful for the high evaluation you have given us in your word of mouth. We hope you will choose our hotel for your next trip.We look forward to serving you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the massage chairs in a relaxing room. Nice location near HND with stores & restaurants within a walking distance.
Stayed 1 night in Jan 2024
Response from HOTEL MYSTAYS Haneda Reception on Jan 11, 2024
Thank you very much for your interest in our hotel. We are very pleased to receive your compliments on our facilities and services.We look forward to seeing you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on Jan 11, 2024
Thank you very much for your interest in our hotel.Thank you again for your high evaluation of our hotel.We hope you had a pleasant stay with us during your stay.We look forward to welcoming you back to our hotel again when the opportunity arises.Best regards,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Frontdesk on Jan 7, 2024
Thank you for staying with us.Thank you for your high evaluation in the review.We hope to see you again in near future.Best regards,

10/10 Excellent

Jeffrey

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to the train
Response from HOTEL MYSTAYS Haneda Reception on Feb 16, 2024
Thank you very much for visiting our hotel.We are pleased to hear that you are satisfied with the location of our hotel.We hope you will choose our hotel again when you come back to the neighborhood.We look forward to serving you again.

8/10 Good

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 29, 2023
Thank you very much for visiting our hotel.Thank you again for taking the time to write a review of our hotel.We hope you will choose our hotel again when you have another opportunity.We look forward to serving you again.

8/10 Good

Danette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a great stay I would stay there again as well as the mystay chain of hotels
Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 29, 2023
Thank you very much for visiting our hotel. We are pleased to hear that you were satisfied with your stay.We hope you will visit us again when you come back to the area.We look forward to serving you again.

8/10 Good

Maureen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable hotel, close to Haneda Airport. Good location for an early morning flight.
Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 28, 2023
Thank you very much for visiting our hotel. We are very pleased to receive your compliments on our hotel rooms and services.We sincerely look forward to serving you again.

4/10 Poor

Elinna

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Mystays Haneda Reception on Dec 10, 2023
Thank you very much for visiting our hotel.We would like to thank you again for taking the time in your busy schedule to write a review of our hotel.All of us at the hotel will do our best to meet your expectations. We look forward to serving you again.

8/10 Good

MAKIKO

Liked: Cleanliness, property conditions & facilities
Good breakfast, convenience store close by. Free shuttle available yet needs to check the time schedule and location as I missed it due to wrong terminal.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 9, 2023
Thank you very much for visiting our hotel.All of us at the hotel are pleased to hear your compliments about our location and other aspects of our hotel. As for the shuttle bus, please refer to the timetable and boarding information on our official website.We sincerely look forward to welcoming you again.

10/10 Excellent

Yaw Hwang, RICHMOND HILL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very patient and helpful.
Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 9, 2023
Thank you very much for visiting our hotel.We are very grateful for your kind words of praise regarding our staff's service.We will continue to make every effort to meet your expectations.We sincerely look forward to welcoming you again.

10/10 Excellent

Akiko

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
There was a shuttle bus to Haneda airport which was very convenient.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 14, 2023
Thank you very much for staying at Hotel Mystays Haneda.We are very happy to hear that you had a pleasant stay at our hotel.The Hotel Mystays Haneda's greatest feature is its easy access to Haneda Airport.Many of our guests have told us that the shuttle bus is very convenient.We look forward to serving you again.

10/10 Excellent

Ondrej

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay near Haneda airport.
Stayed 2 nights in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 9, 2023
Thank you very much for visiting our hotel.We are very pleased to receive your compliments regarding the location of our hotel.We hope you will visit our hotel again when you come back to the area.We sincerely look forward to welcoming you again.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with free shuttle. Customer service is top notch and beds are comfortable.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 9, 2023
Thank you very much for visiting our hotel.We are very pleased to hear your high evaluation of our hotel. We will continue to make every effort to meet your expectations.We sincerely look forward to welcoming you again.

10/10 Excellent

arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 9, 2023
Thank you very much for visiting our hotel.We would also like to thank you for taking the time in your busy schedule to write a review of our hotel.We hope you will choose our hotel again when you come to the vicinity of the airport.We sincerely look forward to welcoming you again.

10/10 Excellent

Tashi

Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 17, 2023
Thank you very much for using our hotel this time.We hope that you enjoyed your stay with us.We look forward to serving you again.

6/10 Okay

Soong Hee, seoul

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 9, 2023
Thank you very much for visiting our hotel.We hope you had a pleasant stay with us during your stay.The entire staff will continue to strive to make the hotel even better.We sincerely look forward to welcoming you again.

10/10 Excellent

Yiu Tung Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to Haneda Airport. It is good for me to catch the early morning flight.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 9, 2023
Thank you very much for visiting our hotel.We are pleased to hear that you were satisfied with our shuttle bus service.As you mentioned, the shuttle bus service from the hotel to the airport starts early in the morning, which may be useful if you have an early flight.We look forward to welcoming you again.

8/10 Good

Pei Lin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical for early morning flight
We chose this hotel as we had an early flight the next day. Check in was rather standard, as we arrived around 8pm. The room was clean and right-sized. Appreciate the shuttle bus to the airport the next morning, which got us to Terminal 3 in about 7 mins!
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on Dec 9, 2023
Thank you very much for visiting our hotel.We are glad to hear that you found our shuttle bus service useful. We hope you will choose our hotel for your next trip.We look forward to welcoming you again.