この度はGINZA HOTEL by GRANBELLにご宿泊いただきまして誠にありがとうございました。お褒めのお言葉をいただき重ねてお礼申し上げます。ロビーのフリードリンクは24時間いつでもご利用いただくことが出来、バリエーション豊かなティーパックやコーヒー、フレッシュウォーター等ご用意しておりますのでお楽しみいただけて光栄です。これからも日々サービスの向上のためにスタッフ一同尽力し、お客様の声を取り入れながらさらにいいホテルを目指しています。またお越しいただけた際にはさらにお楽しみいただけますよう精進して参りますので、またのお越しを心よりお待ちしております。

Thank you very much for staying with us.First of all, thank you very much for using your precious time to review us.We can see that there are still things that we can do to improve our service.To do a better service, could you kindly tell us the points that you felt unsatisfying?.We will keep doing our best to improve our service, and we will be waiting for your revisit sincerely.

Thank you very much for staying at GINZAHOTEL by GRANBELL.From this evaluation, we are relieved to hear that you enjoyed your stay with us.Although we are sure there were still some things we could have done better, we will continue to improve our hotel even further.We would be happy to be a part of your travel memories by being close to our guests and providing services tailored to your needs.Please visit us again when you come to Japan.Last but not least, thank you very much for your evaluation.

この度は当館にご宿泊いただき誠にありがとうございます。お褒めのお言葉をいただき重ねてお礼申し上げます。そんな中、ルームキーの件で多大なご不便をおかけし、大変申し訳ございませんでした。現在は問題も解消しており、お客様よりご要望がございましたら追加でお渡しすることもできます。これからもさらに良いサービスをご提供できるよう精進してまいります。是非またのお越しをお待ちしております。

この度はGINZA HOTEL by GRANBELLへご宿泊頂きまして誠にありがとうございます。当館はJR新橋駅や有楽町駅・東京メトロ銀座駅から徒歩10分圏内に位置しており、ビジネスや観光にとても利便性が高くなっております。客室につきましても各10タイプのお部屋をご用意し、ご人数やご利用シーンに合わせてお選びいただくことが可能です。飲食店街からも近く、お食事場所にお困りの際にはぜひフロントスタッフにご相談頂けますと幸いです。またの機会にお越し頂いた際には他店舗もオープンしておりますのでグランベルスクエアをお楽しみ頂きたく存じます。最後に貴重なお時間の中、ご投稿頂きましたこと心より感謝申し上げます。

この度はGINZA HOTEL by GRANBELLに御宿泊いただき、誠にありがとうございました。また、当館に高評価を頂きましたこと重ねてお礼申し上げます。今年4月にグランドオープンを迎えた当館は、全てのお客様にホテルでの滞在を楽しんでいただくために、日々サービス改善に努めております。今月中旬からは、ルーフトップレストランにてご朝食をご提供できる予定でございます。ルーフトップレストラン以外にも、グランベルスクエアに他のテナントも入りますので、更に活気あふれるホテルを目指し精進してまいります。またのお越しをスタッフ一同心よりお待ち申し上げております。最後になりますが、お忙しい中当館に評価をしていただきまして、誠にありがとうございました。

この度はGINZA HOTEL by GRANBELLにご宿泊頂きまして、誠にありがとうございます。また、当館に高評価をいただきましたこと重ねてお礼申し上げます。当館は今年4月24日にグランドオープンを迎え、お客様に愛されるホテルとなるべく日々サービスの改善おります。現在ルーフトップレストランにてご朝食をご提供できるよう準備を進めております。全てのお客様にホテルステイを楽しんでいただけるよう、今後も精進してまいります。またのお越しをスタッフ一同心よりお待ち申し上げております。最後になりますが、お忙しい中当館にご評価していただけましたこと、心より感謝申し上げます。

この度は当館にご宿泊頂きまして、誠にありがとうございました。今回ご宿泊頂いたお部屋は5階の線路側に位置しておりますが、快適に過ごしていただけたようでスタッフ一同安堵しております。当館は2023年4月24日にグランドオープンを迎え、コリドー街にあるホテルとして皆様に親しんでいただけるよう、より一層邁進してまいります。グランベルホテルグループでは各ホテルがデザイナーズホテルとしてコンセプトを持ち、「Fun to Stay」を掲げGINZA HOTEL by GRANBELLでは銀座の古き良き街並みと高級感を演出したホテルづくりをしております。また、今後グランベルスクエアの他店舗オープン時には朝食レストラン開業も控えております。貴重なお時間の中、ご投稿頂きまして誠にありがとうございました。またのお越しをスタッフ一同、心よりお待ち申し上げております。

この度は当館にご予約をいただき誠にありがとうございました。しかしながら、デスクのないお部屋でご不便をおかけし大変申し訳ございませんでした。当日が満室の為デスクのあるお部屋に変更が出来かねましたこと、重ねてお詫び申し上げます。事前にデスクの有無の案内を行い、今後のサービス向上に努めてまいります。またご機会がございましたら、当館をお選びいただけますと幸いでございます。最後になりますが、お忙しい中口コミに投稿していただきましてありがとうございます。

Thank you very much for staying at our hotel.Thank you again for your evaluation.We are very happy to know that you enjoyed your stay at our hotel.We will continue to improve our services based on your compliments.We are also planning to open a restaurant and nightclub in the fall.So, we are looking forward to welcoming you again!!

この度はGINZA HOTEL by GRANBELLにご宿泊いただきありがとうございます。プランにご朝食付きと記載があったにも関わらず、パンとコーヒーのみの提供でご不便とご迷惑をお掛けしたこと、お詫び申し上げます。現在朝食会場を準備中でございまして、今年秋ごろには美味しいご朝食を提供できる予定でございます。その際に是非お越しいただきたいです。またお部屋の構造上の問題でご不便をおかけし申し訳ございませんでした。お客様がより快適に過ごせるようスタッフ一同改善案を出し合い、よりよいホテルを作り上げて参ります。またご機会がございましたら、当館をお選び頂ければ幸いでございます。お忙しい中、ご投稿いただきましてありがとうございます。平井

Thank you very much for choosing our hotel. We would like to thank you again for taking the time out of your busy schedule to give us your rating. We will continue to improve our services in the future.And varieties of other commercial facilities including a rooftop restaurant, a nightclub, and eateries will be coming up next.So we are very looking forward to welcoming you again!

この度はGINZA HOTEL by GRANBELLにご宿泊いただき誠にありがとうございました。数あるホテルから当館をお選びいただいたにも関わらず、yumi様のご期待に沿えず大変申し訳ございませんでした。清掃が行き届いてない点やチェックイン時のご説明不足に関しましては、改めて清掃・フロントスタッフと情報を共有し強化してまいります。空気清浄器は貸出備品としてご用意がございますので、次回お越しになる際はご不明点やご要望等ございましたら、お気軽にフロントスタッフにお声掛けくださいませ。当館ではお客様より寄せられたさまざまなご意見を参考に、サービスの改善を図っております。この度頂いたご意見を真摯に受け止め、ご満足のいただけるサービスを提供できるよう、改善に努める所存です。機会がございましたら、またのyumi様のお越しをスタッフ一同ご利用をお待ちしております。GINZA HOTEL by GRANBELL　フロント平井

Thank you very much for staying at our hotel.Thank you again for taking the time out of your busy schedule to give us your rating.We hope you enjoyed your stay with us.We are looking forward to having you stay with us again.

Thank you very much for choosing our hotel.We would like to thank you again for taking the time out of your busy schedule to give us your rating.We hope your stay was a satisfactory one.Our team will continue to work together to improve our services to make guests' hotel stay a more comfortable experience.Please visit our hotel when you come to Japan!

Thank you very much for staying with us.We are glad that you reletively enjoyed the stay.We still can see that there are points that we can improve. Do you mind telling us which were the points you did not feel satisfying.Anyways, we will keep doing are best and we also hope to see you again.Again, thank you very much for staying with us, and using your precious time for evaluationg us.

Thank you very much for staying at GINZA HOTEL by GRANBELL.We are very honored to receive your high evaluation.Our hotel is located on the 5th to 9th floors of GRANBELL SQUAO.It is designed with a chic Ginza town concept.In addition to the hotel, GRANBELL SQUARE has many restaurants, massage services, nightclubs, and other facilities.We hope you will enjoy them along with the hotel.We are looking forward to welcoming you again.Finally, thank you very much for taking time out of your busy schedule to evaluate our hotel.

Thank you very much for staying at GINZA HOTEL by GRANBELL.We have a total of 10 types of guest rooms.In addition to the twin room you stayed in this time, we have rooms twin rooms with terrace and deluxe twin rooms that can accommodate up to 3 or 4 people.We hope that you will try a different room type next time.We hope you will enjoy not only the guest rooms but also our other services and facilities.We offer a Happy Hour in the lobby every day from 5:00 pm to 6:30 pm, and a coffee machine available 24 hours a day.Furthermore, GRANBELL SQUARE is not only a hotel, but also a restaurant, massage and nightclub.We are sure that you will make your trip one to remember.We will put even more effort into training our staff to ensure that our guests have a pleasant stay.We hope that you will visit our hotel again when you have a chance to come to Japan.Lastly, thank you very much for taking time out of your busy schedule to evaluate our hotel.

Thank you very much for staying with us.We are also glad to see that you enjoyed your stay with us.If you go to the main street of Ginza, there are lots of place good for shopping.Also, if you go to the Yuraku-cho side, there are lots of nice resaurants where you can enjoy alcoholic bevarages with nice food.When you come around this area again, why don't you try those areas, and we hope to see you again at that time.Again, thank you very much for staying with us.

Thank you very much for staying with us, leaving a high points review.We are honered to see you enjoyed the stay.Our hotel is located in a great location, as we hear from many guests, and you can enjoy shopping and nice resaurants around Ginza area.There are also several stations nearby, so that it is also good for the transportations.Anyways thank you very much for staying with us, and we hope to see you again.

Thank you very much for staying with us.We are happy to be evaluated with a high score from you.I also do feel that our staffs are everybody friendly and nice while spending time together, so that we are pround that you enjoyed the service and stay.We hope to see you again.

Thank you very much for staying with us.We are honered to hear those words from you and we really appreciate for your crucial comment.Our hotel opened just about a year ago and building is pretty new.We are trying to improve our service day and day as well, so that we are happy that the staffs were friendly to you during your stay.Again thank you very much for staying with us and we hope to see you again.

Thank you very much for staying at GINZA HOTEL by GRANBELL.We would also like to thank you again for your high evaluation.We have a total of 10 room types at our hotel.In addition to the queen room you stayed in this time, we also have twin rooms with two beds and rooms that can accommodate up to three to four people, which are popular among families.We hope you will have the opportunity to stay in one of our other room types.GRANBELL SQUARE is not only a hotel, but also has various facilities such as spa facilities, massage, a variety of restaurants, and a nightclub.We hope you will take advantage of these facilities to make your trip a memorable one.Our staff will continue to make every effort to ensure that our many guests have a safe and comfortable stay.We hope you will visit us again the next time you come to Japan.Finally, thank you very much for taking time out of your busy schedule to evaluate our hotel.

Thank you very much for staying with us.We are pleased to have a high points from you.The hotel is located within a 7-minute walking distance from Shimbashi and Ginza Stations. Luggage can be left in the hotel before check-in and after check-out, so you can enjoy sightseeing in Tokyo with less luggage.We will continue our best improving our service, so that you can enjoy the hotel more next time.Anyways, thank you very much for staying with us, and we hope to see you soon again.

Thank you very much for staying with us.We are honored to get a high point from you.The hotel is located within a 7-minute walking distance from Shimbashi and Ginza Stations. Luggage can be left in the hotel before check-in and after check-out, so you can enjoy sightseeing in Tokyo with less luggage.There are also many restaurants nearby.You can enjoy lots of "izakayas", japanese resaurants where you can enjoy alcoholic drinks", if you head to the Yurakucho station.Anyways thank you very much for staying with us, and we hope to see you again.

Thank you very much for staying with us.We are honored to get a high point from you.The hotel is located within a 7-minute walking distance from Shimbashi and Ginza Stations. Luggage can be left in the hotel before check-in and after check-out, so you can enjoy sightseeing in Tokyo with less luggage.We will be waiting for your revisit sincerely.

Thank you very much for staying with us.We are honored to get a high point from you.However, we can see that there are still things that we can do to improve further more.To do a better service, could you kindly tell us the points that you felt unsatisfying?Anyways, thank you very much for staying with us, and we also appreciate that you used your precious time for reviewing us.We will be waiting for your revisit sincerely.

Thank you very much for staying with us.Additionally, thank you very much for your positive review.We really apriciate it.Not all the queen rooms have the train view, so we are happy that we could let you have that view and you enjoyed it.Our spa and sauna "Corrido-no-yu" is are strong point.The hotel guests can use it in half price so many guests enjoy using it.We hope to see you soon again, and we will do our best to improve our service.

Thank you very much for staying at GINZAHOTEL by GRANBELL.We are very pleased to have received your compliments on our staff.Your kind words are a great encouragement to us.Thank you very much.All of our staff will make every effort to provide you with a higher level of service in the future.Please visit us again when you come to Japan.Lastly, thank you very much for your kind comments.

Thank you very much for staying at GINZA HOTEL by GRANBELL.First of all, thank you very much for your compliments on our hotel.We are very happy to hear your kind words.We are always striving to meet the expectations of our guests. All of our staff will continue to make every effort to provide you with the best hotel stay possible.We are currently holding a Happy Hour in the hotel lobby.Complimentary red and white wine will be served every day from 5:00 pm to 6:30 pm.Coffee and tea are also available 24 hours a day.We are happy to hear that you enjoyed this as well.We will do our best to make sure that you think we have raised the bar even higher next time.We look forward to welcoming you again.Lastly, thank you very much for taking time out of your busy schedule to write this message.

We are very pleased to hear that you are satisfied with your stay.Our guest rooms are equipped with Dream Master mattresses to ensure a comfortable night's sleep.As a designer hotel, we have a total of 10 types of guest rooms, and we are committed to creating a comfortable hotel that values Ginza's originality.Our staff will continue to make every effort to make guests' stay as comfortable as possible.GRANBELL SQUARE has a spa, massage, and many restaurants in the building, and we are looking forward to the next opportunity to visit them as well.Finally, thank you very much for taking the time to give us a positive evaluation of our hotel.

Thank you very much for staying at GINZA HOTEL by GRANBELL.We would also like to thank you again for your high evaluation of our hotel.We have a total of 102 rooms in 10 types.This time you stayed in a deluxe twin room.We also have rooms with a terrace and rooms with a view along the railroad tracks.We hope you will use them next time.Also, we would be happy if you could use not only the hotel but also our other facilities such as massage and restaurant together to make your stay a memorable part of your trip.We are looking forward to welcoming you again.Finally, thank you very much for taking time out of your busy schedule to evaluate our hotel.

First of all, thank you very much for staying with.We are delighted to see some high points from you.However, there still seems to be some points that we can improve, so we will continue doing our best on improving and make our guests more happy.Regarding to that, if you could share us some points you did not feel satisfying in more details, it will be very helpful.Anyways thank you very much for staying with us, and we will sincerely be waiting for your next visit.

Thank you very much for staying at GINZA HOTEL by GRANBELL.The Deluxe Queen Room you stayed in this time is surrounded by many windows and overlooks the railway tracks in front of you.Thank you very much for your high evaluation.We are relieved to hear that you enjoyed your stay with us.We will not be satisfied with this evaluation, but will strive to achieve even higher levels of service to provide the best possible service to you and our many other guests.When you come to Japan again, we will welcome you with an even higher level of service.We are looking forward to welcoming you again.Lastly, we would like to thank you again for taking time out of your busy schedule to evaluate our services.

Thank you very much for staying at GINZAHOTEL by GRANBELL.We are very honored to receive your many compliments.As our hotel is located in the corridor district, there are many restaurants in the neighborhood.In the Corridor Street, you will find not only Japanese cuisine such as sushi and shabu-shabu, but also Italian, Chinese, and many other cuisines from other countries.This is the perfect place to stay if you are staying for a long time and miss the cuisine of your home country.Also, for a limited time only, we are currently offering a free one-time use coupon for the spa located on the 4th floor.You can take a relaxing soak in the bathtub and refresh yourself after a tiring trip.For the second and subsequent visits, you will receive a 50% discount off the regular rate.We hope you will enjoy not only the hotel and spa, but also the massage on the 3rd floor, the steakhouse on the 10th floor, and other restaurants.We are looking forward to welcoming you again.We will do our best to make your stay a memorable part of your trip.Last but not least, thank you very much for taking the time to write us.

Thank you very much for staying at GINZA HOTEOL by GRANBELL.We are very honored to hear your kind words about our staff and facilities.It is a great relief for all of us to see that you enjoyed your stay with us.As you mentioned, our hotel is located within a 10-minute walk from Shimbashi, Ginza, and Yurakucho stations.Also, from Shimbashi Station, you can reach Narita Airport and Haneda Airport by a train without any transfers. Furthermore, there is a shuttle bus stop to Narita Airport within a 5-minute walk from the hotel.Our staff will be responsible for guiding you to and from the airport.All of our staff will put their heart and soul into serving you so that your next trip will be the best it can be.We are looking forward to welcoming you again.Last but not least, thank you very much for taking time out of your busy schedule to write us.

Thank you very much for staying at GINZA HOTEL by GRANBELL.However, we are very sorry for any inconvenience caused during your stay.If you do not mind, we would appreciate it if you could tell us specifically what went wrong.We would like to use this information for future reference.Our entire staff will do our best to make the hotel even better.We are looking forward to welcoming you again.

Thank you very much for staying at our hotel.We are very happy to have received your kind pointWe will keep doing our best to improve our service, so we will sincerely be waiting for your next visit.

Thank you very much for staying at GINZA HOTEL by GRANBELL.We are very honored to receive such compliments from you.We are also very relieved to hear that you enjoyed your stay with us.We are currently providing a spa coupon that can be used only once for a limited period of time.If you do not have the coupon, you can still use the spa with a 50% discount off the regular rate.We hope that the bath and sauna will help you to relax and refresh yourself from the tiredness of your trip.Thank you for your compliments about our location.There are many restaurants around the hotel, so you can enjoy Japanese and many other countries' cuisines.Your kind compliments are the driving force for us.We will continue to make every effort to ensure that all of our guests have a pleasant stay with us.We look forward to welcoming you again when you come to Japan.

Thank you very much for staying at GINZA HOTEL by GRANBELL.We would also like to thank you again for your high evaluation.The room you stayed in this time can accommodate up to three people.We are very sorry that we could not provide you with a room on a higher floor this time.We hope to offer you a room on a higher floor next time.We will do our best to make your stay as enjoyable as possible.We hope you will stop by our hotel again when you come back to Japan.We look forward to seeing you again.Lastly, thank you very much for your appreciation of our hotel.

Thank you very much for staying at GINZAHOTEL by GRANBELL.We would also like to thank you again for giving us a high rating of 10 out of 10.Our hotel celebrated its grand opening in April 2023, and thanks to the many guests who have stayed with us, we have been able to reach the present day.We are not satisfied with the status quo, and all of our staff are striving to improve our services so that our guests can enjoy a comfortable stay every day.We are very honored by the feedback we receive from our guests, and we are very happy to hear that you enjoyed your stay with us.We will continue to strive to provide you with a better hotel stay and look forward to welcoming you again in the future.

이 번 GINZAHOTEL by GRANBELL에 숙박해 주셔서 대단히 감사합니다.이번에 숙박하신 트윈룸은 선로변에 위치하여 큰 창문을 통해 신칸센과 기차 등이 달리는 경치를 즐기실 수 있습니다.그 외에도 다양한 타입의 객실이 있으니, 다른 객실 타입도 즐겨보시면 좋을 것 같습니다.사우나 이용에 불편을 드려 죄송합니다.저녁부터 밤에는 일반인들도 많이 이용하고 있어 혼잡한 경우가 있습니다.사전에 안내를 드리지 못해 죄송합니다.또한, 배수구 관련해서도 직원들의 교육이 부족했던 것 같습니다.직원 교육을 더욱 강화하여 순찰에 힘써 언제 이용하셔도 깨끗한 환경을 제공할 수 있도록 교육해 나가도록 하겠습니다.소중한 의견 주셔서 감사합니다.더 많은 고객님들께서 이용하실 수 있도록 저희 직원 모두 더욱 정진하겠습니다.다시 찾아주실 것을 진심으로 기다리고 있겠습니다.마지막으로, 바쁘신 와중에도 소중한 의견을 남겨주셔서 감사합니다.

Thank you very much for staying at GINZA HOTEL by GRANBELL.Our hotel is located within a 5 to 7 minute walk from Ginza, Shimbashi and Yurakucho stations.When coming by JR, we recommend getting off at Shimbashi Station.We are also located in the Corridor Street where many restaurants are located, so you can enjoy many different types of food.There are many restaurants serving Japanese cuisine including sushi, yakiniku (grilled meat), and international cuisine.While it is fun to enjoy the cuisine of a country when you are abroad, you can easily enjoy the food of your own country when you miss it.In addition, sushi restaurants, steakhouses, and teppanyaki restaurants have opened on the 3rd and 10th floors.We hope you will take advantage of these restaurants when you stay at our hotel.We look forward to welcoming you again.

Thank you very much for staying at GINZA HOTEL by GRANBELL.We celebrated our grand opening on April 24th, and are working hard to improve our services every day to become a hotel that is loved by our customers.We are very happy to receive your compliments regarding our staff service.All of our staff will do our best to make you want to come back again, so we look forward to seeing you again on another occasion.Finally, thank you very much for taking your precious time to post.

非常感谢您在众多住宿设施中选择我们酒店。 我们谨向酒店全体员工表示诚挚的谢意。 我们还要感谢您对我们服务的反馈。我很高兴读到如此快乐和感激的文字。 对于给您带来的不便，我们深表歉意，但我们将继续努力，打造一个为顾客带来更多欢乐的场所。当您来到该地区时，请再次访问我们。 酒店全体员工期待您的再次光临。 感谢您一直以来对 GINZA Hotel by GRANTELL 的支持。

Thank you very much for staying at our hotel.We are happy to hear that you enjoyed your stay at our hotel.We opened in April of this year, and we are still working hard to improve our services so that everyone can enjoy their stay at our hotel.Currently, a rooftop restaurant on the 10th floor, massages, a sushi restaurant and teppanyaki restaurant are also open.You can enjoy not only the hotel but also other restaurants together.Finally, we thank you very much for taking time out of your busy schedule to give us your evaluation.

Thank you very much for your visit to our hotel.Thank you also for your valuable feedback. However, we are very sorry that we did not provide sufficient guidance and that you were made to feel uncomfortable by our customer service. We will share your feedback with our staff and use it to improve.We will try our best to improve our service, and sincerely look forward to your next visit.