ザ パインズ ホテル

「Property was nice and clean. We checked in on Friday during a hurricane. Everything was fine until the lights went out but that was ok because we were going to bed. The next morning lights were still out. Checked throughout the day, no lights. We stayed out until about 9 Saturday night. The lights were back on but hadn't been on long. I don't understand why there wasn't a generator or something so customers can have lights. We had water.」

「We stayed one night and were pleased with the quality of the hotel, the quick check and the cleanliness. Our room had 2 queen beds, a spacious bathroom and a separate sitting area with TV, kitchenette and dining space. We would recommend the hotel again. Our only compliant was not really a hotel issue but rather an issue with noisy guests running up and down the halls late into the night.」

「The room was small, a tiny refrigerator, no microwave cheap bedding, I was there during the hurricane, hotel was without power when I woke up at 5:00am and never came on. No communication from management, no emergency lighting anywhere. I was on the 5th floor and the exit stairs had no lights either, I had to use my cellphone light to make it downstairs. It took me three trips to get my luggage downstairs and into my car. This was unacceptable, when I checked out at 8:00am the front desk person...

「very unfriendly front desk clerk」

「The front desk staff were very kind and let us check in early. The ocean view from the room was great and the chairs were comfortable. There are two buildings. One of the buildings has a non functional elevator and it seems to have been that way for a while. The pool behind the same building appeared to be dingy and dirty. We wanted to swim, but didn’t want to use that pool and weren’t sure if we could use the other building’s pool. The room was nice and clean, but do not turn the a/c down when...

「Staff was great weather stunk but had a great time」