Find hotels near The Hawthorns, Birmingham from ￥7,185

"The staff are always lovely (think it's my 3rd stay here). It was lovely and quiet on my floor as well, and the bed was very comfy."

"Jotel was tidy , freindly staff and lounge was well worth the money."

"Great hotel, great location. Jazz bar downstairs was a nice end to the evening. "

"Friendly and helpful staff, clean and very comfortable room, good central location, walking distance to major city attractions and hotspots. "

"Safe very convenient location to stations, centre and 02 Academy. Mini Tesco and Sainsbury also in walking distance. Had a standard room which was very sufficient, nice biscuits, coffee bags instead of instant and a small fridge. Bathroom had an emergency sanitary kit which saved my life. Rooms well sound proofed. Only thing was some of the furniture was a bit chipped and tired, the desk chair I reported to reception as it was very tatty and torn, hence knocked off one star. "

"The room was okay but the staff really shone. "

"The room has black molds on the wall. The en suite is filthy and it gets flooded every time we use the shower. The fridge is mouldy. The whole place stnks with cigarette smoke."

"Everything was great but found the access a little difficult unfortunately left my phone with access code in the room and it was a while to get it sorted!!"

"The booking process was easy & communication up to the date of accommodation was fine. We were given a key code to allow access to the key for the property, & after a full day at the cricket, turned up at the address at 11pm ready to enter our accommodation & go to bed. The keybox opened no problem using the code supplied, however there was no key in the keybox! We couldn’t speak to the property owner as we were only supplied with was a WhatsApp contact. We exchanged numerous messages to advise no key was present and we were unable to access the property. They tried & failed to contact the housekeeper to find out what had happened. My wife, 2 sons and myself were standing outside the property in the dark & cold. As they couldn't contact the housekeeper they would cancel the booking, which was unsatisfactory as we were cold, tired & over 2 hours from home. Neither my wife or me had been drinking, so we drove the 2 hours 10 mins back home whilst very fatigued after a long day. The next day we contacted Travelnest to request a full refund & compensation for the massive inconvenience suffered. Travelnest agreed to a full refund but refused any compensation, & advised it would take 7-10 days for the refund to arrive. The refund didn't arrive so I chased them & they said it would come via Expedia. No contact details were supplied by Travelnest for Expedia, so I asked them to supply this. They gave a no. & Shagufa at Hotels.com who was very helpful & issued the refund very quickly."