Find hotels near The FRIENDSTM Experience, New York from ￥19,118

"The staff was very helpful with directions. The hotel is in a good location. There was hair on the bed though. And the mattress was way too hard. The shower also had very limited hot water "

"As a family of four, we stayed comfortably in a very clean, double queen room on the 7th floor overlooking 32nd Street. This was not quiet! However, it's NYC! We used earplugs at night and we were fine. The elevators were fast, the staff was great, and we enjoyed the coffee station. The location is walking distance to many attractions and a subway station. Honestly, no complaints!"

"Great location- right in Times Square and cross the street and youa re at the entrance to the Museum of Broadway! Staff were super nice and efficient. Held our luggage and save the key for a free bathroom! The hotel is a little outdated and needs a little love but the bed was comfortable and lots of pillows with a great city view."

"Great location, great breakfast with very friendly staff. Negative was being charged nearly $50 for them to hold our baggage in a room for about 5 hrs on last day until being picked up for the airport, surely we pay enough to stay anyway!"

"The thermostat in our room was faulty and did not work properly. "

"Family trip had 3 rooms under my name they wanted me to pay over 1,700 deposit fees for all three rooms they took it down to 1,200. Still crazy!!! Room 1806 was not cleaned bathroom was terrible hair everywhere "

"No room service and very limited food options at the hotel. When we checked in we had a room with wet floors, they did move us and gave us a credit to fix it. That was nice and appropriate."

"Clean room close to Penn station walkable to shopping restaurants and many things to see in NY "

"The hotel is beautiful, however not very functional unless you are a solo traveler. The bathroom is a small glass box that you can hear/see everything through, which is not ideal when someone else is in the room. The shower floods across the whole bathroom floor because there is no door separating the shower and toilet, so you will be standing in a puddle when using the restroom unless you dry it up. Also extremely disappointed in the actual check in process. We arrived earlier in the day and inquired about early check in, to which the staff at the desk said the room was not ready yet but that they would place us on a “priority list” and give us a call when it was ready. So we stored our luggage and went to kill some time. We arrived back at 3pm, the original check in time, and were told that our room just needed to be ‘inspected’. So we sat in the lobby and waited for almost two hours for our room to be ready, until we couldn’t anymore as we had a reservation. I asked the front desk if there was an ETA on the room and they said they could not provide one, but they would call and email me once the room was available. So we stored our luggage again and left. We did not receive a call or email at all letting us know our room was ready. We were finally able to check in around 9pm when we got back to the hotel. Not being able to provide early chen in is understandable, but to promise a 3pm check in and not be able to provide a r"