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Guest reviews

4.5 out of 5 Wonderful
1,168 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

WiFi 無料
ペット可
冷房
レストラン
ジム
朝食あり

Cleaning and safety practices

  • 消毒殺菌剤で清掃
  • 非対面式のチェックイン
  • 手指消毒剤を提供

Map

周辺ガイド

人気の観光スポット5th Avenue徒歩 2 分
人気の観光スポットBryant Park徒歩 3 分
人気の観光スポットEmpire State Building徒歩 8 分
空港New York, NY (LGA-LaGuardia)車で 25 分

Choose dates to view prices

  • デラックス ルーム クイーンベッド 2 台

    4.8/5 guest room rating

    Room amenities

    • 36 ㎡
    • 定員 4 名
    • クイーンベッド 2 台
    More detailsデラックス ルーム クイーンベッド 2 台
  • スタジオ クイーンベッド 1 台

    4.7/5 guest room rating

    Room amenities

    • 23 ㎡
    • 定員 2 名
    • クイーンベッド 1 台
    More detailsスタジオ クイーンベッド 1 台
  • スタジオ キングベッド 1 台

    4.7/5 guest room rating

    Room amenities

    • 25 ㎡
    • 定員 2 名
    • キングベッド 1 台
    More detailsスタジオ キングベッド 1 台
  • ルーム

    4.7/5 guest room rating

    Room amenities

    • 38 ㎡
    • 定員 2 名
    • キングベッド 1 台
    More detailsルーム
4.5
Wonderful
5 - Excellent
816
4 - Good
235
3 - Okay
75
2 - Poor
26
1 - Terrible
16

4.6/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

3/5 Okay

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
No coffee in room or in lobby which makes you have to get dressed and go across the street for a cup off coffee
Stayed 2 nights in Oct 2020

5/5 Excellent

Traveled with group, Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were fantastic and great rooftop deck for open air dining is perfect for these crazy pandemic times!
Stayed 3 nights in Oct 2020

2/5 Poor

Business traveler, Traveled with partner
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
Great location. Charming property. However, service and staff were lackluster. Upon check-in, we were left waiting in the lobby for 15 minutes without anyone around or even an explanation or apology. We were not informed much about the hotel or restrictions. The next day when we were expecting room cleaning, we were told that house keeping services needed to be scheduled beforehand. That part was tough as we had to go 3 days without fresh towels, etc. What's frustrating is that no one informed us of this at check in. We were essentially in the dark. Times are tough with this shut down, but that doesn't mean we should forget about service and hospitality. Hopefully, things get better.
Stayed 4 nights in Oct 2020

3/5 Okay

Happy face iconLiked: Property conditions & facilities
Sad face IconDisliked: Cleanliness, staff & service
The Refinery hotel is supposed to be 5 star but I do not think it deserves that. The one good thing about the hotel is the size of the room was great for NYC. Upon arrival I waiting a good 5-10 minutes to be greeted/checked in. I requested non-feather pillows which were not on the bed upon check-in but a nice gentlemen named Tyler did find some for me and updated me while at dinner that he replaced the feather pillows with these. That was nice but unfortunately the first and last thing that anyone did at the hotel to make us feel like we were valued guests. The bed spread had hair on it and the floors look like they have not been cleaned well in a while as I could see spots where some type of liquid had been splattered. They are not servicing rooms during COVID unless requested but that was not communicated to us until I asked about it so on day two we requested fresh towels....they brought exactly two towels but no hand towels or washcloths. There is no doorman ...maybe having to do with COVID but I saw other hotels with them? Their is a rooftop bar/restaurant and the man that manages the line outside for people to go into the hotel asked us a good 5 times (should make effort to remember guests) if we were hotel guests or going to the rooftop....very annoying upon arriving back at the hotel each time and as a hotel guest he did not bother to open the door us. I have stayed at many hotels and this was a disappointment.
Stayed 3 nights in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities
The Refinery is prime midtown. My take on the place is probably unfair as Manhattan is in total fear position to Covid-19. Masks everywhere. The facility itself is in great shape and well maintained, but nothing at the Refinery is open, aside from the badass rooftop bar. Hot spot with the younger crowd and rightfully so. I had little contact with the Refinery staff as they were planted behind the plexiglass-protected front desk. Very professional and appreciative that I was there, but N.Y. just won’t let hospitality take care of its customers. That being said, I would stay again when NYC has its nut sack stitched back on.
Stayed 2 nights in Oct 2020

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