2/10 (非常に不満)
Tracy C.
2025 年 6 月 10 日
Our stay here was terrible. Itrip knew the internet was not working prior to our arrival. They did nothing to solve the issue other than recommend we use our cell phone hot spots although we didn’t have strong enough signal to use them. We spent 3 nights without WiFi which obviously impeded our ability to work. The house was listed as having WiFi which was necessary for our group. Each and every smoke detector was beeping. They suggested we change the batteries which did not work so we left them in the garage until maintenance came the next day. After maintenance left the issue persisted. Itrip does not answer phones in the office, they text and do not respond to issues. They are unwillingly to offer any refund other than 75 for hot spot data which we couldn’t use due to weak signal. Post trip on the phone they have been rude and condescending. We would never stay in a property managed by them ever again. Worst customer service ever in a rental for us.

Tracy C.
2025 年 5 月に 3 泊滞在