Sta. Lucia East Grand Mall

This is an honest review of a “penthouse” unit near Okada—shared for public awareness, not to harm the business. There were different addresses sent, which caused confusion upon arrival, and no intercom connected to the lobby. The unit is spacious enough for 6, but the quality and upkeep did not meet “penthouse” standards. Concerns:    •   Only one TV (remote not working) in this "penthouse"    •   Middle bedroom AC was fast-dripping—we were given a bucket as a fix solution    •   AC remotes had no back covers    •   Empty dishwashing liquid, no dishwasher    •   Noisy/unstable master bed frame    •   Difficult communication (3 numbers, only one responded) Other notes:    •   Free WiFi (speed unsure)    •   Massage chair available    •   Flimsy table, stand lights, extension cords Positives:    •   Free parking 1 space on different floor    •   Cold AC overall    •   Big fridge    •   Fast elevator, nice water view We didn’t explore amenities like pool access due to communication issues. I requested a late checkout due to the inconveniences and was given until 12 noon—with a request for a 10-score review in return, mentioning they are currently struggling. Reached out to lobby for luggage storage after check out where night staff stated is possible and will arrange and the day staff said that is not possible! Book If you’re okay with these conditions. But for those used to Western standards, this may fall short. Sharing honestly to help others decide.

This was a great hotel. Very beautiful inside and the room was comfortable, large, and clean. The security guards at the door were always nice and helpful. I didn’t like that the key is what keeps the power on in your room and they don’t give you an extra key. So if you’re traveling with a companion and need to go out while they’re still sleeping, you have to ask the staff to unlock your room for you. But there was rarely any staff at the front desk! It was a little annoying. They should give you at least two keys, especially if one of them is needed to keep the lights on. Also, the restaurant is not operational.

Charming hotel very close to Burnham Park. Delicious breakfast comes free with the room.