「God forbid anything runs out . It’s your fault . God forbid they make a mistake it’s your fault and you need to figure it out . Going to the coffee shop was an experience to say the least it’s as if we weren’t wanted there . The receptionist made a mistake and she went and got someone to the back to come and yell at us . Then proceeded to run the order incorrectly then said you didn’t pay correctly although they got the order incorrectly then ran out of the items , didn’t want to make / process...
「God forbid anything runs out . It’s your fault . God forbid they make a mistake it’s your fault and you need to figure it out . Going to the coffee shop was an experience to say the least it’s as if we weren’t wanted there . The receptionist made a mistake and she went and got someone to the back to come and yell at us . Then proceeded to run the order incorrectly then said you didn’t pay correctly although they got the order incorrectly then ran out of the items , didn’t want to make / process...
「The staff experience was mixed. While some employees were helpful, the overall service was fairly minimal and did not go beyond the bare minimum.
On the other hand, there were 2 food servers at Luna Mar Restaurant - Crystal and Pablo, they were absolutely wonderful! They were outstanding, attentive, genuinely helpful, and made our dining experience that much more enjoyable. Good vibes! And very funny! They truly stood out!
The food was amazing too」
「The staff experience was mixed. While some employees were helpful, the overall service was fairly minimal and did not go beyond the bare minimum.
On the other hand, there were 2 food servers at Luna Mar Restaurant - Crystal and Pablo, they were absolutely wonderful! They were outstanding, attentive, genuinely helpful, and made our dining experience that much more enjoyable. Good vibes! And very funny! They truly stood out!
The food was amazing too」
「Make sure you have plenty of cash. There is not an ATM machine on the property and taxi's only take cash. the restaurant's menu is sub par and you will need to take a taxi to get to anywhere to eat.」
「Make sure you have plenty of cash. There is not an ATM machine on the property and taxi's only take cash. the restaurant's menu is sub par and you will need to take a taxi to get to anywhere to eat.」
「My coffee pot didn't work they didn't have any ice machines any were in the villa nor snack machines everything was over priced an inconvenient wouldn't stay there again」
「My coffee pot didn't work they didn't have any ice machines any were in the villa nor snack machines everything was over priced an inconvenient wouldn't stay there again」
「The rooms were very nice and clean. The desk staff was good but not J'lisha needs a job that is not customer service. She is very perfunctory and not very forthcoming in friendliness, thorough instruction and customer service. She should act like she enjoys her job, even if she doesn't. I don't think we saw her smile or have a smile in her voice one time. The breakfast crew (all we encountered) were helpful and friendly each day. One lady, whose name I'm sorry I forget, was amazing. I...
「The rooms were very nice and clean. The desk staff was good but not J'lisha needs a job that is not customer service. She is very perfunctory and not very forthcoming in friendliness, thorough instruction and customer service. She should act like she enjoys her job, even if she doesn't. I don't think we saw her smile or have a smile in her voice one time. The breakfast crew (all we encountered) were helpful and friendly each day. One lady, whose name I'm sorry I forget, was amazing. I...
「Our stay at the Ritz was perfect. Erika, the guest experience supervisor, was one of the nicest people I've ever met. She made our experience even better. Her suggestions, accommodations and guidance helped tremendously. The entire staff was exceptional and among the friendliest I've encountered at a resort. The hotel was gorgeous and well maintained and the pool was picturesque. There were plenty of options for dining and the included water activities get our whole family busy. I highly...
「Our stay at the Ritz was perfect. Erika, the guest experience supervisor, was one of the nicest people I've ever met. She made our experience even better. Her suggestions, accommodations and guidance helped tremendously. The entire staff was exceptional and among the friendliest I've encountered at a resort. The hotel was gorgeous and well maintained and the pool was picturesque. There were plenty of options for dining and the included water activities get our whole family busy. I highly...
「The studio was clean, the staff was always available when needed, the swim-up bar fabulous and the bar was excellent and the alcohol drinks outstanding.」
「The studio was clean, the staff was always available when needed, the swim-up bar fabulous and the bar was excellent and the alcohol drinks outstanding.」
「The view as you can see cruise ships at the port as well as a beautiful ocean. Room is small but comfortable. TV doesn’t work, no connection at all to any channels. No parking, No Balcony. If you have no rental vehicle, good luck of walking them stairs back to the property.」
「The view as you can see cruise ships at the port as well as a beautiful ocean. Room is small but comfortable. TV doesn’t work, no connection at all to any channels. No parking, No Balcony. If you have no rental vehicle, good luck of walking them stairs back to the property.」
「We had great 8 days at this property. We are so happy with our stay. We got everything we need for wonderful vacation. Location is excellent, villa very clean and staffed with everything and has a lot of extras.」
「The property is right on the beach
Beautiful water/sand
The beach itself had lots of sargassum which was not regularly removed
Did not have service on beach
Instead have to go and order at bar
Also no table service , which I found irksome
You order food at bar and bartender places order and then brings you a paper bag with your food .hmmm.
The condo itself was huge amazing
Had a washer/dryer which was really nice
Excellent easy instructions for checking in」
「The room was old, run down and smelled old too. Broken tiles and the bathroom door didn’t latch either. The highlight is the location directly on St John’s bay. The beach, available loungers, beach trees and nearby restaurants really make the property.」
「We got a true dose of the life experience on the island staying here. The entire experience was MAGICAL!!!! Me and my family will most definitely staying again when we come back 」