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"Oldest hotel in Zermatt! - had a lovely corner room with a view of the Matterhorn! Room looked like the pics (with quality swiss heritage decor). Service/reception was excellent and breakfast was delicious! They even called to see if we needed a complimentary pick up/drop off to the train station with their electric vehicle. Reception gave us incorrect info upon our arrival which unfortunately negatively affected one of our activities, but they did acknowledge and apologized multiple times. We enjoyed our short stay before boarding the Glacier Express! "

"Our room overlooked the Lake...Room was wonderful with a great bathroom and extremely clean.Breakfast was plentiful with so many choices.Location was perfect as the Promenade was right across the street from the Hotel.Centrally located as well. Staff was very friendly and helpful. "

"Breakfast was excellent and a good variety "

"Hotel needs updating. Excellent breakfast. "

"Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station."

"Clean, great location, lovely staff, great breakfast "

"Yes, to both. "

"The whole entire staffs made our 2 nights special celebration extremely outstanding there is no words I can explain. Me and my boyfriend feel super welcome and accommodated during out whole entire stay. Will definitely be back and stay here again"