Grand Hotel Zermatterhof

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Luxury
5.0 star property
9.8

Exceptional

Alpine elegance in Zermatt

A pianist's gentle melodies fill the glass-ceilinged breakfast room each morning. After skiing, guests can retreat to the incredible spa with hot tub and indoor pool. Fine dining reaches new heights at the Michelin-starred restaurant, offering exceptional service and breathtaking Matterhorn views.

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Double Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and a window with curtains.

Double Room

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

A hotel room with a bed, a desk, a television, and a chair.

Classic Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a bench, a nightstand with lamps, a mirror, and a bathroom visible through an open door.

Deluxe Double Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double Room (Matterhorn View)

A modern hotel room with a kitchenette, a sofa with orange pillows, a glass coffee table, and a view of buildings through the window.

Deluxe Double Room (Matterhorn View)

8.4 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Grand Suite (Matterhorn View)

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a bench, a desk with a chair, and a view of a balcony with a railing.

Grand Suite (Matterhorn View)

  • Mountain view
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Chalet)

A cozy loft-style room with a wooden ceiling, a gray sofa, a white armchair, a small wooden table, and a TV mounted on the wall.

Suite (Chalet)

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Double Room (Matterhorn View)

A hotel room with a large bed, two chairs, a desk, a lamp, and a window with curtains.

Classic Double Room (Matterhorn View)

8.0 out of 10
Very good
(4 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Double Room (Classic)

A cozy living room with a sofa, a coffee table, and a TV. There is a kitchen area with wooden cabinets and a large window.

Superior Double Room (Classic)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 Bedroom

A cozy room with a wooden ceiling, a sofa, a dining table, and a fireplace.

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 Bedroom (Matterhorn View)

A cozy room with a red sofa, wooden ceiling, and large windows with red curtains.

Junior Suite, 1 Bedroom (Matterhorn View)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

A well-lit room with a wooden ceiling, a round glass table, and red upholstered chairs. There is a desk with a lamp and a television on a stand.

Suite, 1 Bedroom, Corner (Matterhorn View)

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Signature Suite, 1 Bedroom (Classic)

A spacious living area with a wooden ceiling, a stone fireplace, a red sofa, and a glass coffee table.

Signature Suite, 1 Bedroom (Classic)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite (Chalet - Matterhorn View)

A modern bathroom with a skylight, granite countertops, a bathtub, and a large mirror.

Suite (Chalet - Matterhorn View)

  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

CHALET TWO BEDS

  • Sleeps 10

CHALET WITH BALCONY

  • Sleeps 10

CHALET WITH DOUBLE BED

  • Sleeps 10
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About the neighborhood

Located in Zermatt City Centre, a neighborhood in Zermatt, Grand Hotel Zermatterhof is next to a golf course and on the boardwalk/promenade. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Mountaineers Cemetery and Matterhorn Museum are two other places to visit that come recommended. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the sledding and snowshoeing. Visit our Zermatt travel guide
Map
3920, VS, Zermatt, Bahnhofstrasse 55

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 km
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    2 min walk - 0.2 km
  • A snow-covered ski slope with a prominent mountain peak in the background.
    Furi Ski Area
    2 min walk - 0.2 km
  • Matterhorn Museum
    1 min walk - 0.1 km
  • Mountaineers Cemetery
    2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station
    5 min walk
  • Sion (SIR)
    75 min drive

Restaurants

  • Elsie Bar
    1 min walk
  • Hotel Post Zermatt
    2 min walk
  • Brown Cow Pub
    2 min walk
  • Old Zermatt
    3 min walk
  • Stefanie's Creperie
    1 min walk

About this property

Grand Hotel Zermatterhof

  • Luxury boutique hotel near Matterhorn Museum
  • Located close to Mountaineers Cemetery, Grand Hotel Zermatterhof provides a free breakfast buffet, an adjacent golf course, and a terrace. Adventurous travelers may like the cycling at this hotel. Treat yourself to a facial, a Swedish massage, or Ayurvedic treatments at Vita borni, the onsite spa. At the 3 on-site restaurants, enjoy lunch, dinner, kids' meals, and Regional cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
  • Other perks include:
    • An indoor pool along with sun loungers
    • Free train station pick-up, bike rentals, and babysitting (surcharge)
    • Massage treatment rooms, an elevator, and a banquet hall
    • Luggage storage, ATM/banking services, and multilingual staff
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 69 individually furnished rooms include comforts such as 24-hour room service and pillow menus, as well as amenities like free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with designer toiletries and showers
    • Childcare services, electric kettles, and heating

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Brasserie Lusi
  • Gourmet Prato Borni
  • saycheese!

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 398 square feet of conference space
  • 4 meeting rooms
  • Business center
  • Computer station

Outdoors

  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 45 per pet, per day

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 200.0 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 45 per pet, per day
  • Rollaway bed fee: CHF 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Frequently asked questions

Does Grand Hotel Zermatterhof have a pool?

Yes, this property has an indoor pool.

Is Grand Hotel Zermatterhof pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 45 per pet, per day.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Grand Hotel Zermatterhof?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Grand Hotel Zermatterhof?

Check-out is at noon.

Does Grand Hotel Zermatterhof provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Grand Hotel Zermatterhof located?

This family-friendly Zermatt hotel is located on the boardwalk/promenade, just steps from Matterhorn Museum and Mountaineers Cemetery. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hotel Zermatterhof Reviews

9.8

Exceptional

9.8

Cleanliness

9.8

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 348 out of 398 reviews
Rating 8 - Good. 34 out of 398 reviews
Rating 6 - Okay. 9 out of 398 reviews
Rating 4 - Poor. 4 out of 398 reviews
Rating 2 - Terrible. 3 out of 398 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great location
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service and the spa were both excellent.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property including a fantastic Spa. Staff are great as well!!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the nicest, clean and service-minded hotel and staff!! Our room had amazing view of Matterhorn!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities. My family had a great time.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness
The hotel is first class and the staff are even better. Truly special place
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service were first class. Staff were very helpful and courteous.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was one of the best experiences I've had at many hotels in the last 30 years. The room was well kept clean and quiet. All staffs were very friendly and helpful. This was my first travel to Switzerland Alps area and noticed all villages had numerous flies flying around. But this hotel seemed making efforts to reduce their exposures to guests.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wind moved the window door outside my room and my view was cut in half. That is only thing. Overall this place is good, got the customers service that others hotels don’t have.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect in every aspect. Staff were amazing, location is the best, the spa is gorgeous. A real treat to stay in such a meticulously maintained historic hotel. 5 stars +
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay in Zermatt!! Everything was handled so well at this hotel! We were met at the train by Carlos who took care of everything! Check in was wonderful. The front desk staff were so personable and professional. Room was spacious; amenities well provided. Breakfast is very good. Piano player is such a nice addition. View of the Matterhorn while we ate. Singer in the bar in the afternoon is very good. Ate in the bar and Say Cheese. Very good staff and food. Easy to walk to countless other restaurants and stores. This is a fabulous hotel. Worth every penny. Would come back to Zermatt just to stay here!! Thank you for a great experience!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The acommodations were excellent and the restaurant Liusa service was superb.
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful service. Piano bar and breakfast were great.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Superb location.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and excellent amenities!
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Zermatt

Very nice och good hotel. 5 star. This is a real Grand Hotel. Service, employees, the Hotel are superb.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel and property. The staff is utterly amazing and everything was as good if not better than we expected. I recommend this hotel to anyone traveling to Zermatt.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff was unbelievable helpful and friendly. Could not have asked for a better experience visiting Zermatt.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was nothing short of spectacular.every member of the staff we met was so accommodating and wonderful. The beds were comfortable and the spa was INCREDIBLE. If we ever find ourselves back in Zermatt we will most definitely be staying here.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extraordinary. The rooms are beautiful, the restaurants are excellent and the staff simply outstanding. One of the nicest hotels we have ever stayed in. Highly recommend this hotel if you are staying in Zermatt.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Absolutely amazing hotel. Complete relaxation with excellent service.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.
Stayed 1 night in Oct 2023