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Alpen Resort & Spa Zermatt

4.0 star property
Family-friendly hotel with a full-service spa and free breakfast

Choose dates to view prices

Alpen Resort & Spa Zermatt provides a peaceful mountain escape where travelers can rejuvenate with a spa massage, savor meals at Restaurant Matterhorn, or relax on the garden terrace. Families appreciate the indoor pool setup with a dedicated children's pool and playground.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
The current price is ￥43,002
￥46,193 total
includes taxes & fees
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Twin Room, Mountain View, Mountainside

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room, 1 Twin Bed, Garden View

Single Room, 1 Twin Bed, Garden View | Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room, 1 Twin Bed, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View | Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, 1 Bedroom

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
2 bedrooms
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 3 Twin Beds

View all photos for Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Quadruple Room, Mountain View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 32 sq m
  • Mountain view
  • Sleeps 5
  • 4 Twin Beds

View all photos for Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
2 bedrooms
  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds
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About the neighborhood

Map
3920, Schweiz, Zermatt, Spissstrasse 50, Fam Aufdenblatten

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Zermatt - Furi - 10 min walk - 0.8 km
  • Sunnegga Ski Resort - 18 min walk - 1.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Restaurant Derby - ‬6 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Schweizerhof Kitchen - ‬6 min walk

About this property

Alpen Resort & Spa Zermatt

Upscale family-friendly hotel near Zermatt-Matterhorn Ski Paradise
You can look forward to a free breakfast buffet, a terrace, and a garden at Alpen Resort & Spa Zermatt. Treat yourself to a massage at the onsite spa. The on-site international cuisine restaurant, Restaurant Matterhorn, offers lunch and dinner. In addition to a playground and an arcade/game room, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool and a children's pool
  • An outdoor tennis court, an electric car charging station, and a billiards/pool table
  • A front-desk safe, tour/ticket assistance, and free newspapers
  • Smoke-free premises, concierge services, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Alpen Resort & Spa Zermatt include perks such as separate sitting areas and bathrobes, in addition to amenities like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, separate sitting areas, and electric kettles

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Exterior
Hotel Chesa Valese
  • Breakfast included
  • Spa
  • Free WiFi
  • Bar
9.8 out of 10, Exceptional, 172 reviews
The price is ￥35,273
￥38,170 total
includes taxes & fees
Nov 30 - Dec 1
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking within 3 miles (CHF 12 per night); discounts available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Matterhorn

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 3 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from November 3 2025 to November 7 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per night
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 12 per night (16404 ft away)
  • Pet fee: CHF 15 per pet, per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpen Resort
Alpen Zermatt
Alpen Resort Zermatt
Alpen Resort Spa Zermatt
Alpen & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel
Alpen Resort & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel Zermatt

Frequently asked questions

Does Alpen Resort & Spa Zermatt have a pool?

Yes, this property has an indoor pool and a children's pool. The pool will be unavailable from November 3 2025 to November 7 2025 (dates subject to change).

How much does it cost to stay at Alpen Resort & Spa Zermatt?

As of Nov 16, 2025, prices found for a 1-night stay for 2 adults at Alpen Resort & Spa Zermatt on Nov 23, 2025 start from ￥43,002, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Alpen Resort & Spa Zermatt pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 15 per pet, per night.

What time is check-in at Alpen Resort & Spa Zermatt?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Alpen Resort & Spa Zermatt?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Alpen Resort & Spa Zermatt located?

This family-friendly Zermatt hotel is located in the mountains, within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Tour Monte Rosa, and Zermatt Visitor Center. Zermatt–Sunnegga Funicular and Zermatt - Furi are also within 15 minutes. Zermatt (QZB-Zermatt Train Station) and Zermatt Gornergratbahn Station are within a 5-minute walk.

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Reviews

Alpen Resort & Spa Zermatt Reviews

9.4

Exceptional

9.4

Cleanliness

9.0

Location

9.2

Staff & service

9.4

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 356 out of 486 reviews
Rating 8 - Good. 93 out of 486 reviews
Rating 6 - Okay. 21 out of 486 reviews
Rating 4 - Poor. 10 out of 486 reviews
Rating 2 - Terrible. 6 out of 486 reviews

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Oct 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this place! Will be back!
Stayed 1 night in Aug 2025

10/10 Excellent

Siu Chung

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
It is gorgeous beautiful mountains. Compimentary spa excellent. Staff very nice and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, great pool area
Stayed 1 night in Jun 2024

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
This is a stunning hotel - the room was really nice with views of the Matterhorn facilities were excellent and the three restaurants were perfect. Highly recommend
Stayed 4 nights in Apr 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful pool and fantastic staff
Stayed 3 nights in Jul 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The staff was friendly and accommodating. The rooms and hotel facilities were beautiful!
Stayed 2 nights in Jun 2022

10/10 Excellent

Amarendar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very convenient, 3 min walk to SBB and other transportation, great places to eat around
Stayed 2 nights in Aug 2023

10/10 Excellent

sagar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

DAVID

Liked: Staff & service, property conditions & facilities
One of The Best hotel in Zermatt area and the staff was so fantastic....Great experience
Stayed 1 night in Jun 2023

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, excellent service and quality. The spa circuit always amazing. Thank you for the wonderful experience we had!
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were stuck here during the snow storm that hit Zermatt and caused the trains to be closed for two days. The staff did the best they could to provide entertainment, warm food and a place to say while we waited out the train. The hotel has great amenities, pool and spa services. Also only a very short walk to downtown shops and restaurants and the ski shops and lifts to the mountains! We will be back!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Friendly staff. Close to town and train station.
Stayed 2 nights in Nov 2023

10/10 Excellent

Chang Zheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 4 pax. Reached the hotel early and room was not ready, staff was very helpful and make arrangement to shift our luggage to room directly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sung Wook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a goid choice.

Everything was nice, from the moment of checking in to checking out. Room, amenities, facilities and restaurant. Even the shuttle service was provided upon arrival at the station. I strongly recommend to stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a 5 minute walk to the train station although they also have a small shuttle to pick you up or drop you off (which helps if you have much luggage). There is a grocery store just 2 minute walk as well and it’s about 10 minutes to old town area. The shuttle train to the viewpoint for the Matterhorn is just across the street from the train station. Accommodations, food, and staff were terrific.
Stayed 1 night in Nov 2024

8/10 Good

Munish

Liked: Cleanliness, staff & service, property conditions & facilities
Great choice
Stayed 1 night in Jun 2023

10/10 Excellent

Mélissa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Jul 2023

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value and very helpful staff

Just very sensibly run. Everything I’d think to do, they’ve done. The wellness area is intelligently designed with pool, hot tub, changing areas etc. The rooms aren’t fancy but they are adequate and have better channels than more expensive hotels (I checked). Good breakfast too!
Stayed 1 night in Aug 2023

6/10 Okay

Tony

Very convenient location; everywhere within walking distance. Nice pool & jaccuzi available; nice view on the side facing the Matterhorn. Construction right next door. Extremely noisy right from 7am.
Stayed 2 nights in Aug 2023

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with wonderful helpful staff. Everything was lovely especially the spa. Too bad they are building next door starting at 0700 with large equipment. I realize that is out of their control. Would return after construction finished!
Stayed 1 night in May 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in beautiful location. Recommend.
Stayed 3 nights in Oct 2025

6/10 Okay

JAEMIN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not bad, Hotel staffs are not so kind
Stayed 1 night in Oct 2025