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"Very friendly staff and efficient check in. Excellent location. We had a room with an amazing view of York Minster. It was up 38 steps ( no lift to this part of the hotel) but the view made the climb worth it. Quiet despite its central location. Lovely breakfast, again with views of the Minster. Would stay again. "

"Very efficient check in with friendly staff. The room was clean. It was an executive suite and very spacious, almost too much so as it felt oddly sparse. As mentioned in previous reviews, the room and furniture were ‘tired’ and in need of updating. The hotel must have been glorious in its heyday but its splendour has definitely faded. Having said that, I thought the 2 night stay was good value, and the hotel is in a very central location. Don’t expect luxury but do consider its value for money and its location. "

"Hotel was lovely very grand inside The only problem was the room Was so hot we wasn’t able to turn the heating down so we had to have a fan on all night "

"Room is not bad. But service has been dropped too much comparing with the last time I visited here. Staff is not that professional now, room service is not properly. I paid for the onsite parking, 49.5gbp per night, but can’t been guaranteed there would be a space reserved for you. But I had to pay for it. And nobody told me I need to pay for it when I was parking, only knew it when checked out. Totally, the management is a bit chaotic, service is not properly as I expected, it’s terrible. I loved this hotel when I stayed here last time. But this time, it was so disappointed. "

"Immaculately clean room and bathroom. Excellent view of the Minster and the river. Helpful,friendly staff. Breakfast was good with plenty of choice to appeal to all tastes. Limited parking but we were lucky to secure a space. Conveniently close to York centre. York is beautiful, historical and fascinating. "

"Great central location poor parking hotel needs up dating staff really helpful "

"Jacuzzi was out of service but there was no mention of this by the staff or any signage, shower gel in bathroom was empty, bin in room hadn't been emptied, pillows were very uncomfortable but other than that our overall stay was ok, especially for the price we paid for the room."

"Excellent stay. Our 2nd time, will be back again. "

"Stayed in Apartment 4 well furnished to a good std, and very clean and secure. Good area to stay near to main tourist area only 5mins from Shambles etc Plenty of eating choices nearby and bars. One negative issue was the bed which was very uncomfortable and past it's best for sleeping on. I consider bed comfort a high priority as it can impact your stay. Hotel need to look at this. "