4/10 (不満)
Amy、Lincoln
出張, カップルで旅行
2024 年 4 月 28 日
良かった点 : 設備とサービス
We check in on Friday evening, and was put in room 304. Everything was great, until we wanted to Shower. The shower is not working so we called the front desk and had to use my phone as the phone in the room did not work either. Eventually they finally sent up Maintenance after 3 request. The kid was very polite and did what he could and said that he would be back in the morning with a new shower head. My husband and I left very early morning Sat and we didn’t return till very late. We wanted to shower when we got back as we always shower when our day is done, but the shower still hadn’t been fix and in fact there was no water pressure now so talking a tub bath was out of the question. So I call front desk again and a gentleman answered. I explained to him what was going on and he responded by telling us there was a note dated Fri that the shower was not working and the room was unavailable. He offered us to switch room but at this point what was the point as we check out in the morning. Now I am not sure if the communication is not very good or something, but we spend $$$ on a room that had NO shower, the phone did not work, and the internet was Very Very slow. The hot tub was great!
Amy
2024 年 4 月に 2 泊滞在