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"Room is in good condition, clean and hygenic, about 5mins walk to nagano station, supermarket and departmental store."

"Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!"

"This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai."

"Stayed 3 nights in an executive room on the 10th floor. It was clean, spacious, and with a good view of the station and the mountains. Will stay again."

"Only 5-7mins walk to Nagano St. Many options of dining restaurants around hotel and station. They provided all amenities which we needed very complete, there were (if i m not mistaken) 4 or 5 coins-laundry machine with its dryer near lobby/receiptionist area on the Ground/1st floor. We really had wonderful 4 night-stays here! "

"Fantastic location for a quick stay in Nagano "

"Great tidy warm hotel, very quiet and convenient."

"Amazing room and staff! Had the most relaxing stay here and would definitely come back if we are in the area"

"Hotel ideal for station. Small rooms and basic but we spent only a night before leaving. Suited our needs. Free lockers to store luggage which we used."