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"Great hotel and service. The manager was very kind and the room was beautiful. I very much enjoyed my stay and appreciated the market nearby"

"The entire experience was wonderful and beyond expectation. From the welcoming staff upon arrival, excellent service throughout our stay, to the meals, amenities, facilities and assistance provided, we had the most amazing two-day trip while staying at this ryokan!"

"This is a wonderful Ryokan. The staff are lovely and the facilities are great. This is a relaxing small Ryokan with great food and we found it to be the highlight of our trip so far, wishing we stayed two nights instead of just one. The dinner was absolutely delicious and though it was a lot of food we loved every course. The private Onsenji were clean and had great soaps and shampoos. This place is a luxurious and relaxing spot that would be a great option for anyone visiting Kinosaki Onsen. "

"The room was large and the interior was very cozy and modern. It comes with an outdoor shower with a hot tub. This is a small inn/ ryokan but the owners are very pleasant and hospitable. They even drove me back to the train station because of my big luggage. The location is excellent, next to the canal and very convenient to the onsens. I plan to come back. "

"We had a fabulous stay at Hotel Kitanoya. Everything was to perfection. The onsen has both indoor and outdoor baths. You can sit under a canopy of trees and enjoy nature! Our spacious room had a picture-perfect view of the bay. The food was stupendous. Fresh, varied, and yummy. The staff are very professional and pleasant. They did everything to make our stay wonderful. The location is just a 6-minute walk to the station, and the hotel also provides a shuttle. I didn't want to leave!"

"Love the size is the hotel, not too big, not too small. Food was great and the hotel was clean with very friendly staff! It made for a real relaxing stay."

"Staff unfriendly, No English at all. The center air conditions in my room was no cold air comes out. A small portable air conditioner with very little cold air. The room was very hot . Not even little coffee for me to drink in the morning. I think their cup in the room never been washed, I used their cup to drink water in the morning, I had stomach pain and diarrhea in the noon time. Etc. I would never live there again. "

"Beautiful ryokan with a modern aesthetic in rooms. Spacious rooms and very friendly staff. Private baths were very hot and easily booked. Well located and easy to arrange for parking. Yukatas are provided and easy to wander the town, along with included pass to all the baths in town. "

"Property is centrally located in Kinosaki Onsen’s main street and canal. It is also almost in front of Jizou-Yu, one of Japan the town’s seven public baths. Room I stayed in was modern and recently built or renovated. This ryokan has its own bath. Staff at check in was very nice and helpful. They do let you know that staff after a certain time in the afternoon do not speak English and there is an 11:30 PM curfew - they lock the doors. Breakfast or dinner was not included but room and inn were still of great value. It even has its own private balcony area. I would definitely recommend this property to anyone and would stay again if given the chance. "