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The place is great.

We really enjoyed our stay at this family run ryokan. Staff was friendly and helpful and the room was spacious and clean. Food was excellent and had a very warm, home cooked meal vibe. Access to town was good and easy and skiing conditions were top notch!

The room was spotless and comfortable. The staff was amazing! Very. Courteous and helpful the moment you arrive. The station is a within walking distance which is helpful if in a rush.

This was a very nice experience for me and my family. The hotel itself is very nice, but the best part is the service provided by the staff. Extremely courteous and they provided for all our requests. It's in a very nice location with 9 onsens (hot spings) within walking distance. As long as you stay in a hotel in town, you get a free key to access all of them. The hotel provides you with a Onsen outfit that we found very fun to walk around in (like a kimono with jacket and wooden sandels)....

Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner. The staff were very helpful, even picking us up at the bus terminal (much...

One of the best hotels I’ve ever stayed at. Room was excellent with an amazing Mountain View. Full amenities and top notch service. Staff goes above and beyond and are personable and friendly, even as English speaking tourists. The breakfast was delicious and a perfect mix of made to order hot dishes along with a large spread of buffet items. The best hotel in Hakuba if you want a luxurious and relaxing experience.

Our room was very comfortable with an amazing view of the lake. The hosts were so friendly and welcoming.

Lovely hotel short walk from Nagano station. Staff were incredibly helpful. Easy walk from hotel to the main area for restaurants and shops.

Beautiful 5-star hotel with excellent staff and comfortable rooms. The breakfast buffet was outstanding--definitely worth the money! Location is perfect--right outside of Nagano station (5 mins from train to hotel lobby). I'll stay here again for sure!

Sasa is an amazing host, he is incredibly helpful and friendly. Great cook too! We loved staying here, great spot.

An unforgettable experience with my son who is 9 we enjoyed the private onsen with 2 separate baths we bathed under the stars which was perfect. The staff was incredibly accommodating attentive and so SWEET , the Japanese chocolate covered pecans are dreamy definitely grab a box or 2!

The Dormy Inn in Nagano was an excellent value! The location is first rate - less than 10 minutes walking from Nagano Station. The Inn has wonderful amenities - an indoor/outdoor onsen. After onsen free ice cream snacks. A very tasty breakfast including Japanese and western cuisine - the quality and variety was great and the price was reasonable. They also have chilled apple juice during the day and made to order ramen in the evening. If you miss the ramen, they will give you a...

All around incredible stay. Located on the Onsen road, with access to two public baths outside of the hotel, two very well equipped Onsen within the hotel, and the option to reserve a private Onsen as well. Not listed on when booking, but the hotel picked us up from the train station, as well as runs a free shuttle once every morning (940am) to the monkey park. Really nice touch that they should publicize more broadly. Highly recommend getting breakfast and dinner included. Highlight of the...

The front desk agents were super kind and helpful. They both spoke English. We needed that. Bountiful and delicious dinner and breakfast buffets were included. Our room was amazingly well appointed and large. The king bed was beyond adequate. It was two full sized beds bound together. We hope to return to this property some day.

Wonderful stay. People were great! Food excellent. quick van rides to and frome nearby slopes.