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"5/5. Super nice staff! Very friendly and serviceminded. Free wine tasting in the afternoon. A big selection of signature coctails. Breakfast was luxurious. The restaurant had great food at a reasonable price. The rooms was cosy. The hotel building is historic and renovated with care."

"Easy and quick"

"Amazing location, friendly & helpful staff, great onsen, and comfortable beds. "

"Staff was exceedingly friendly and helped solve a problem with our rental car which nearly caused us to miss an international flight. "

"There are a supermarket, Max( Aeon) and Daiso in 5minutes walking distance. Very convenient and enjoyed local fresh food including dairy, sushi, and bentos with good price. Otaru canal is 10 minutes away in walking and Otaru station is 25 minutes away in walking. It is very enjoyable to walk around all the places even though heavy snows. This hotel has spacious parking lots that provided a good spot to play with snow. Its rooms are very spacious and clean. This hotel seemed to be built with container modular houses so it doesn’t have enough soundproofing between walls. Generally all day along it is very quiet in the building except cleaning and house keeping times. Very satisfied staying. "

"Clean. Friendly staff."

"Wonderful, check-in experience, wonderful staff, and great Room! Thank you"

"Great breakfast!!! Various choices and delicious!"

"We had a Japanese style room. Very comfy and Great view!"