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"Great location, amazing rooftop onsen with indoor and outdoor pools and sauna. Good breakfast. "

"The hotel staff worked diligently with Expedia to help process a one-night refund for me due to the severe weather conditions. I truly appreciate the effort and coordination required to resolve this. Thank you for your excellent service. "

"The room was great. The staff was supurb. And Jintaro, at the hotel bar, was the best bartender/cocktail artist I've ever had the pleasure of being served by."

"OMO5 is a great base for exploring the city. Just steps from the Otaru Canal and surrounded by shops and restaurants, the location is perfect. Clean, modern rooms and friendly staff made the stay easy and comfortable. Would happily stay again."

"Recently updated rooms, a little small but not too small. Breakfast is great and lots of parking onsite for a fee. "

"Clean room, nice and helpful staff, excellent potato soup."

"The staff and amenities were awesome. I booked it mainly for the onsen and it did not disappoint. They also had free washers for laundry. You had to pay to dry the clothes but 20 minutes for ¥100 was very affordable. I would definitely stay here again. "

"Everything"

"Great time."