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"The staff was extremely rude. Seems like everyone was in a bad mood. Careful with this hotel, i accidentally booked a room in the basement with no windows. (My fault). The hallways are hospital like and very cold. I asked for an upgrade and I got it for the next day, but the rude lady at the front desk said if you don’t remove your luggage by 3 we will cancel all your rooms. There is a weird rude vibe in this place. Way better hotels in the area than this one."

"We stayed here for two nights the staff were great they helped with the check in and when we checked out my wife asked for two extra pillows and they bought them in straight away great location clos to everything thank you for a lovely stay "

"The hotel was just what we needed Rooms very very small but had everything we needed except tea making facilities. I would recommend this hotel to others and would definitely use again. "

"Property is very convenient, front desk staff is little slow. "

"Our hotel room had poor quality pillows, washroom wasn’t ready , the hotel room is very old , not the same experience that I had during my first visit "

"Excellent overall, though breakfast good but not international hotel standard. View over the Thames was superb and we shall certainly be staying there again."

"Great stay, good location"

"Nice breakfast "

"We stayed in a double room, assuming would still be similar to hotel quality even though A&O took over from Hilton. The check-in process was a nightmare, queues were long and understaffed. The room itself was completely lacking in any facilities: pillows were useless and collapses as soon as you put your head on (so ended up being flat), there were no extra pillows / bedding in cupboard, no phone to call reception to ask for anything, no iron (even though old iron holder from Hilton days), no safe, extremely noisy bathroom fan and all round was pretty cold / lacking in insulation in the bathroom. Would not stay again."