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"The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot tub was filthy and unusable, the large swimming pool had exposed wires in it and the smaller one had chairs floating in it and was full of sand and debris.The resort in general was dirty, tired and had rubbish everywhere. Room service food was constantly over an hour late and stone cold when arrived. We ended up leaving a day early and would have left the day after arrival if I could have booked our next hotel earlier!!! "

"The shower head water pressure is low. The glass door is poor design and easy break and dangerous. Bfast is lousy now"

"Room with refreshing clean pool and view toward Singapore."

"I LOVE this place. I tend not to do reviews, but Banyan Tree overwhelmed me with their amazing service, their food (all 3 restaurants are amazing and plus this is the breakfast spread EVER). The rooms are spacious, great views, and such a honeymoon experience. The spa is not cheap, but they give you such great services that justify the price. We stayed here 5 days and never left the site. Having access to the two adjacent properties with a nice beach and gym. (We also walked around them and realized that Banyan Tree is so so much better of a place to stay). 15 out of 10 loved this place. "

"Warm hospitality and great service from the staff."

"The room was really dirty, from Toilet,Window , wardrobe and the interior,, it worse than 1 star Hotel. The pool was full of Non-Hotel resident, heard from them they just be there for swimming leason, the pools water was dirty and no towel provided for hotel-Resident. The Lobby, there were no Aircon as well and the restaurant where we had breakfast the menu was limited and very hot as well, it seems the Aircon was not opened Lastly I felt no-safe, the lift can be access by anyone, no need card access, and the hotel got 2 entrance,, one entrance got security guard, the other none at all, Just imagine if the robber/Criminal come in to your Hotel Room. Overall Not worth it,, My stay in IBIS STYLE hotel previous day was worth it than this hotel."

"dirty and smelly linens. broken faucet and noisy fan."