Find hotels near Retreat & Reflection Garden, Suzhou from ￥5,444

"The hotel building was good but the staffs were unhelpful at all. Every time when we asked for help, the first response was “no or can’t do, because balabala….” They offered us whole fruits but couldn’t provide a knife for peeling or cutting. The worst part is in such a big hotel with internal restaurants, the staffs even couldn’t find someone to cut the fruits for us. That was bazaar. Secondly, they had the self-service laundry but even took up to 3 hours the washing dryer couldn’t dry up our clothes. When we asked for hangers, we were refused to provide the sufficient amount. Thirdly, the hotel was so big, and it was so easy to get lost to someone who was new to stay. Not just us, when other customers asked for directions, no staff was willing to take the customer to the destination. They just pointed the direction with more than 3 turns. The other customer ended up asking them to draw a handwritten map. There were 5-6 staffs in the lobby with no other customers to service but no one could take that customer in person. Overall, the hotel service was extremely poor. Not recommended."

"This holiday Inn Express is located in the College Town of Suzhou which is convenient of you are visiting nearby Universities. The breakfast includes both Chinese and Western style. Rooms are clean and sufficient from short-term stay. There is no frig so plan for that. "

"Nice area but still very new. One of the best beds I ever slept in an hotel "

"Clean room, good location and nice view of the city (if you book a room with view) but the staff and managers are not professionally trained, the front desk told me twice that they have sent my luggage to my room but both times it was not there, also experienced many times miscommunication with manager and staff, in compare to other Edition hotels that I have stayed this one is by far the one on the lower level of quality you get at most a 4-star experience. "

"Mold is present throughout the pool area, and the room has a noticeable smoke odor."

"Perfect place for business stay"

"Location is great. Just a few minutes drive to Jin Ji Hu."

"Wonderful breakfast. Very clean environment. Staff friendly."

"Excellent "