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Pan Pacific Suzhou

A peaceful garden retreat near Shantang Street with international dining, wellness facilities, and a seasonal outdoor pool for travelers seeking relaxation

Choose dates to view prices

Where to?

Dates

April 2026

May 2026

Exterior - Pan Pacific Suzhou (Suzhou)

Lobby - Pan Pacific Suzhou (Suzhou)

Down comforters, minibar, in-room safe, blackout drapes - Pan Pacific Suzhou (Suzhou)

Exterior - Pan Pacific Suzhou (Suzhou)

Down comforters, minibar, in-room safe, blackout drapes - Pan Pacific Suzhou (Suzhou)

Pan Pacific Suzhou, near Shantang Street, offers a peaceful escape with a garden and driving range. Dine at four on-site international restaurants, relax in the sauna or steam room, and swim in the seasonal outdoor pool. Helpful staff and free in-room WiFi enhance the experience.

Wonderful

Popular amenities

Pool
Spa
Free WiFi
Restaurant
Air conditioning
Gym

￥14,947 total

includes taxes & fees

Apr 27 - Apr 28

Room options

Check availability for these dates

Tonight

Tomorrow

All rooms

1 bed

2 beds

3+ beds

Showing 37 of 37 rooms

Down comforters, minibar, in-room safe, blackout drapes

Premier King

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

Exceptional

64 sq m
1 bedroom
Sleeps 2
1 King Bed

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

Exceptional

32 sq m
Sleeps 2
2 Twin Beds

Deluxe King | Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

Exceptional

32 sq m
1 bedroom
Sleeps 2
1 King Bed

Deluxe Twin | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

Excellent

32 sq m
Sleeps 2
2 Twin Beds

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

Exceptional

Garden view
68 sq m
1 bedroom
Sleeps 2
1 King Bed

View from room

Premier Balcony Twin

Garden view
36 sq m
Sleeps 3
2 Large Twin Beds

Premier Balcony King | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

Exceptional

Garden view
36 sq m
1 bedroom
Sleeps 2
1 King Bed

Family Suite | Down comforters, minibar, in-room safe, blackout drapes

Family Suite

Garden view
64 sq m
2 bedrooms
Sleeps 3
1 Queen Bed and 1 Large Twin Bed

Family Two Bedrooms | Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

Exceptional

Garden view
2 bedrooms
Sleeps 4
2 Queen Beds

Family Triple Room | Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

Garden view
1 bedroom
Sleeps 3
1 Queen Bed and 1 Twin Bed

Premier View King | Down comforters, minibar, in-room safe, blackout drapes

Premier View King

1 bedroom
Sleeps 2
1 King Bed

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

Exceptional

110 sq m
2 bedrooms
Sleeps 4
1 King Bed and 2 Large Twin Beds

Premier View Twin | Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

1 bedroom
Sleeps 2
2 Large Twin Beds

Family King Room | Down comforters, minibar, in-room safe, blackout drapes

Family King Room

1 bedroom
Sleeps 3
1 King Bed

Premier King Grande | Down comforters, minibar, in-room safe, blackout drapes

Premier King Grande

Exceptional

1 bedroom
Sleeps 4
1 King Bed

Down comforters, minibar, in-room safe, blackout drapes

Executive Suite

Sleeps 2

Lobby

Wu Gong Hall

Sleeps 6

Down comforters, minibar, in-room safe, blackout drapes

Triple Bedroom Executive Suite

Sleeps 6

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

Sleeps 4

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Executive Pagpda Suite

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Family Suite

Sleeps 3

Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

Sleeps 4

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Twin

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (Double Bed)

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (2 beds)

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

Sleeps 3

Down comforters, minibar, in-room safe, blackout drapes

Premier View King

Sleeps 2

Premier King | Down comforters, minibar, in-room safe, blackout drapes

Premier King

Exceptional

32 sq m
Sleeps 2
1 King Bed

Down comforters, minibar, in-room safe, blackout drapes

Standard 2-bed Room

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

Sleeps 2

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

Sleeps 2

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Exterior detail

Shangri-La Suzhou

Huqiu District

Pool
Hot tub
Spa
Kids pool

￥13,478 total

includes taxes & fees

Apr 2 - Apr 3

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About the neighborhood

Located in Suzhou Old Town, a neighborhood in Suzhou, Pan Pacific Suzhou is near a metro station and on the riverwalk. Don't miss out on a visit to Humble Administrator's Garden. Visit our Suzhou travel guide

215007, Jiangsu, Suzhou, 259 Xin Shi Road, GuSou District

What's nearby

Suzhou City Moat
5 min walk - 0.5 km
Master of the Nets Garden
3 min drive - 2.8 km
Panmen Scenic Area
1 min walk - 0.1 km
Classical Gardens of Suzhou
15 min walk - 1.3 km
Suzhou Park
3 min drive - 3.1 km

Getting around

Renminqiao South Station
9 min walk
Suzhou Railway Station
13 min drive
Wuxi (WUX-Shuofang)
46 min drive

Restaurants

铁手咖啡制造局Metalhands(沧浪亭店)
16 min walk
McDonald's (麦当劳)
7 min walk
Starbucks
7 min walk
萃英园 Garden Brasserie
10 min walk
藏书羊肉新市路店
13 min walk

About this property

Pan Pacific Suzhou

Luxury hotel near Shantang Street

Located close to Suzhou Museum and Humble Administrator's Garden, Pan Pacific Suzhou provides a garden, dry cleaning/laundry services, and a gym. Get out on the links at this hotel and enjoy amenities such as a driving range. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business center are available to all guests.

Other perks include:

A seasonal outdoor pool and an indoor pool, along with sun loungers, pool umbrellas, and a lifeguard on site
Buffet breakfast (surcharge), an outdoor tennis court, and an electric car charging station
Express check-out, wedding services, and a gift shop
A 24-hour front desk, meeting rooms, and table tennis

Room features

All 336 rooms boast comforts such as air conditioning and bathrobes, as well as perks like free WiFi and safes.

More amenities include:

Free tea bags/instant coffee and electric kettles
Tubs or showers, free toiletries, and hair dryers
47-inch flat-screen TVs with satellite channels
Wardrobes/closets, daily housekeeping, and phones

Similar properties

Flat-screen TV

Free WiFi
Restaurant
Air conditioning
Breakfast available

￥11,673 total

includes taxes & fees

Apr 6 - Apr 7

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Limited onsite parking
Onsite parking options include a garage

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
4 restaurants

Restaurants on site

Sun Ray禧禾意大利灵感餐厅
吴宫瑞面
塔影咖啡
海天楼中餐厅
萃英园全日餐厅

Things to do

Billiards/pool table
Golf driving range
Gym
Indoor pool
Outdoor tennis court
Sauna
Seasonal outdoor pool
Steam room
Table tennis

Family friendly

Children's toys
Indoor pool
Laundry facilities
Lifeguards on site
Seasonal outdoor pool

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Wedding services

Business services

11 meeting rooms
12,917 square feet of conference space
Business center

Outdoors

Garden
On the riverwalk
Pool loungers
Pool umbrellas

Spa

Spa services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (47 inch wide door)
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchairs on site

More

3 buildings
5 floors
Banquet hall
Built in 1999
Lifeguards
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

47-inch flat-screen TV with satellite channels

Food and drink

Electric kettle
Free bottled water
Limited room service
Minibar
Tea bags/instant coffee

More

Air conditioning
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM

Early check-in subject to availability

Late check-in subject to availability

Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Children aged 6 and younger eat free breakfast

Rollaway/extra beds are available for CNY 300.0 per day

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Pool access available from 7:00 AM to 9:30 PM

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pan Pacific Hotel Suzhou

Pan Pacific Suzhou

Suzhou Pan Pacific

Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Hotel

Pan Pacific Suzhou Hotel

Pan Pacific Suzhou Suzhou

Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Does Pan Pacific Suzhou have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM–9:30 PM.

How much does it cost to stay at Pan Pacific Suzhou?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on Apr 27, 2026 start from ￥12,819, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Pan Pacific Suzhou?

Check-in start time: 3:00 PM; Check-in end time: 6 PM. Late check-in is available from 1:00 PM– 6:00 PM for a fee of 50%.

What time is check-out at Pan Pacific Suzhou?

Check-out is at noon.

Where is Pan Pacific Suzhou located?

Located in Suzhou Old Town, this luxury hotel is 2.8 mi (4.6 km) from Shantang Street and within 6 mi (10 km) of Suzhou Museum and Humble Administrator's Garden. Hanshan Temple is 4.5 mi (7.3 km) away. Renminqiao South Station is 9 minutes by foot and Nanmen Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Pan Pacific Suzhou Reviews

9.0

Wonderful

9.0

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities

Verified

10/10 Excellent

Tina

Mar 23, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a wonderful stay at Pan Pacific Suzhou. The room was modern, beautifully designed, and very clean, which made the entire stay feel incredibly comfortable and relaxing. The location was also a huge plus. It’s close to Panmen Gate and the gardens, and getting around was really easy. Everything felt convenient without being too busy. Overall, a great mix of comfort, design, and location. I’d definitely stay here again!

Stayed 1 night in Mar 2026

Verified

8/10 Good

Edmond

Mar 21, 2026

Liked: Cleanliness, staff & service, amenities

Overall clean and spacious room, but it was an extremely long walk from lobby to our room. Staff was helpful. Several restaurants within walking distance and there was an excellent bakery shop nearby.

Stayed 2 nights in Mar 2026

Verified

8/10 Good

Lim

Dec 2, 2025

Liked: Cleanliness, staff & service, amenities

Clean room, helpful staff, and superb amenities!

Stayed 3 nights in Nov 2025

Verified

10/10 Excellent

Darren Hank

Mar 10, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is a gem. It is build as part of an ancient courier station that has significant Chinese history. The park in the back lights up at night and provides a beautiful contrast with the bustling Suzhou. You get the same feel of the Venice-like town all to yourself. The hotel itself also has what you would expect of a 5star hotel with restaurants and various gyms/spa/family amenities. A must stay if you visit Suzhou!

Stayed 3 nights in Mar 2026

Verified

8/10 Good

Johnny Chinh

Jan 26, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Well appointed room but a bit dates but that could be because they wanted to stay with the Chinese styled theme. Beautiful garden and scenic area for photos and check in if that's what you're into.

Stayed 1 night in Jan 2026

Verified

10/10 Excellent

Victor

Dec 9, 2025

Liked: Cleanliness, staff & service, amenities

Very cool hotell. High class rooms and facilities.

Stayed 1 night in Dec 2025

Verified

10/10 Excellent

Joanelle

Dec 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing

Stayed 2 nights in Dec 2025

Verified

10/10 Excellent

Suping

Dec 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Spacious room with beautiful landscape environment

Stayed 2 nights in Dec 2025

Verified

10/10 Excellent

Michelle

Nov 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.

Stayed 2 nights in Nov 2025

Verified

8/10 Good

Leslie

Dec 13, 2025

Liked: Cleanliness, staff & service, amenities

Nice room. Staff are attentive. Good and clean room.

Stayed 2 nights in Dec 2025

Verified

10/10 Excellent

Julie

Oct 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.

Stayed 2 nights in Oct 2025

Verified

10/10 Excellent

Koh

Dec 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number. Nice breakfast, Huge hotel

Stayed 3 nights in Dec 2025

Verified

10/10 Excellent

Jie

Sep 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So beautiful hotel, the room was every clean with beautiful balcony and garden view, hai tien lo restaurant dining was delicious, and I want specially thanks 谈星余，郑明泽，孙智慧，非常感谢他们的热情专业的服务态度。

Stayed 3 nights in Sep 2025

Verified

10/10 Excellent

Graham

Sep 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Historical hotel but recently refurbished! All facilities that might be expected and a wide variety of choice for breakfast. Situated as part of the Panmen gardens and free entry with your room key!

Stayed 2 nights in Sep 2025

Verified

10/10 Excellent

Olivia

Sep 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We are a family of four with two kids, 11 and 7. We enjoyed staying at the hotel. The room is clean and organized, the food at hotel restaurant is great plus there’s an indoor and outdoor swimming pool.

Stayed 4 nights in Sep 2025

Verified

10/10 Excellent

Fan

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent breakfast and services, serene atmosphere surrounded by the garden

Stayed 2 nights in Apr 2025

Verified

10/10 Excellent

Xi

Nov 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room is clean. Environment good. The caretaker is excellent, especially Li Qin.

Stayed 5 nights in Oct 2025

Verified

10/10 Excellent

Nicholas

Dec 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hospitable staff, neat room and great location.

Stayed 1 night in Nov 2024

Verified

10/10 Excellent

FELICIA

Jan 17, 2026

Liked: Cleanliness, amenities, property conditions & facilities

⭐️⭐️⭐️⭐️⭐️ Wow—an absolutely stunning stay at Pan Pacific Suzhou! The hotel is breathtaking, especially the classical Chinese gardens—peaceful, elegant, and incredibly beautiful. Walking through the grounds feels like stepping into a painting. The staff are genuinely warm, attentive, and super helpful, making the whole experience effortless and welcoming. One of the highlights was renting a hanfu dress directly at the hotel. The collection is gorgeous, with so many beautiful styles to choose from, and the service was truly professional—from fitting to styling. It made the entire experience feel authentic and special. Everything about this stay was amazing. Highly, highly recommended! 🌸

Stayed 1 night in Jan 2026

Verified

10/10 Excellent

Loh

Mar 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.

Stayed 2 nights in Mar 2025

Verified

10/10 Excellent

Kelvin

Sep 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spacious and clean room. Helpful and friendly staff. Restaurants inside hotel were good. Beautiful architecture. Balcony has great view to a beautiful park. Right next to an attraction of old tower and park.

Stayed 2 nights in Sep 2025

Verified

10/10 Excellent

WENJING

Jul 17, 2025

Liked: Staff & service, amenities, property conditions & facilities

Very pretty and the service is good also!

Stayed 3 nights in Jul 2025

Verified

10/10 Excellent

JiaQing

Jun 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room is excellent,with nice shower,big gardens

Hotel view

Lobby entrance

Robot service

Stayed 1 night in Jun 2025

Verified

8/10 Good

Ngoc

Apr 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.

Stayed 2 nights in Apr 2025

Verified

10/10 Excellent

Gennie

Feb 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful architecture and delicious breakfast buffet

Stayed 2 nights in Feb 2024

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