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"staff were friendly"

"Check-in was easy and a breeze. However, the issues started once we made it to our room. We booked a King room through Hotels.com but when entering into our room I noticed it was a double room. I immediately went back downstairs and inquired (and showed my booking confirmation of a King) to the rep at the front, Liza/Liz?, and she advised that she saw that a change was made on the backend and my room was auto-changed by someone on Hotels.com end. When I expressed that I certainly didn't make the change and asked her if we could move to a King room, she advised that they were completely booked and had no other rooms available. I understood and went back upstairs and just accepted the fact that my husband and I would be sleeping on separate beds for the night... until... After trying to flush the toilet one time, it began to nearly overflow so we called the front desk asking for someone to come look at it. Not even 3 minutes after the call, they were magically able to just move us RIGHT NEXT DOOR into a King room."

"Ice machine was broken. The fridge barely kept anything cold. "

"After beating on my door at midnight wanting yo see my ID cane back at 1:00am requesting i come downstairs cause they werent showing my reservation, it made my stay horrible, i was told i would be reimbursed one night for the inconvenience lol that remains to be seen, i will never stay at another hampton hotel ever"

"Front desk staff is practically null. Also left my room without housekeeping one day. Told them, didn’t even care about it. Also didn’t care about trying to do a late check out. Little perks that a 5 star hotel shouldnt pass unnoticed. Otherwise, the hotel is beautiful, clean and in a great place. "

"The staff was warm and welcoming. I could adjust the room temperature myself and the bed and linens, shower were very good. I only stayed for an overnight visit after returning from Europe (time shifting) and meet family and attend a local event so I did not have an opportunity to try the restaurant or use other of the facility. Would recommend as a very good value. "

"Hotel hotel for a family stay"

"We stayed for 3 nights here for 2 rooms - we were happy for our first night because of their newly modeled rooms with beautiful, clean, and minimalist designs. However, the service sucks here - first of all, there should be no need for them to ask whether we want our rooms to be lightly cleaned/refresh items if we didn’t leave our privacy tags on the door. Even though I replied yes, we were surprised that our rooms really were lightly cleaned (or I should say, they were barely cleaned) and the beds weren’t even made! When we requested for room service to bring us the water bottles, this was their reply: “You would have to come down to the market to pay for them. We cannot take payment over message system.” What the f*** was that? On top of all of this, one of our rooms’ bathroom door doesn’t close all the way, making it super inconvenient for our showers, spilling all the water out! "

"One of the nicest hotels I’ve been to in a while, and I love high end hotels!"