Upon check-in, the lady at the front was rude and seemed to only care about running my credit card. After 30 minutes of nonsense we were finally given the keys to our room. We stayed Friday, Saturday and checked out Sunday. During our stay, we dealt with excessively loud radios, police cars and sirens at all hours of the night, people screeching tires and then Sunday morning at 730 am someone on our floor decided to let their kids run and scream up and down the halls. The hot water in the sink took forever to get hot. At 9 am we received a call from the front desk telling our credit card had declined and we needed to see the front desk before checking out. After another 30 minutes and sitting on hold with Bank of America it was discovered that the front desk had tried to run my card SIX times! SIX times! Of course my bank declined the charges after the first, successful one. The staff was rude and confrontational. There were other people lining up to check in and out and instead of apologizing to us, they basically brushed us off to the side to help other guests. Would NOT recommend this hotel if you want friendly customer service or an easy check in or out.
