Puerto Paraiso Mall

Limited dining/food options unless you make reservations or pay for up charges on the menu items. We were berated by the ladies in pink shirts for “presentations”. We told them multiple times we did not want to attend the breakfast but they said if we came, we could go on a sunset cruise for free. We agreed but then was told each couple had to pay $20 to “reserve your spot on the cruise” and you would get the money back if you did not go. They made our friends pay an extra $20 because they were under 30 years old. The ladies then argued with us about getting our money back because we didn’t go to breakfast. Our room is AWFUL. On arrival to the resort we were told our room would be ready at 3pm. We went to eat and returned at 415pm to get in our room and they were still cleaning it. It smelled awful - like dirty mop water. We asked for them to come back and mop again the next day because the smell still had not faded. The shower handle broke off on day two - they came to “fix” it the next morning and it was still broken. The handle would spin all the way around without turning off. After they came to repair the shower they left the floor and shower an absolute disaster. Chipped plastic all over the floor and black foot prints everywhere. We killed SEVEN huge spiders in our 4 night stay; three in one day. The good parts: sky pool service and food was great! We loved Omar and Jorge!

Weak drinks and a lack of activities forced us to take some excursions to have some fun. Wait staff and housekeepers were excellent but bartenders were not, even though they were getting tips! Drinks were watered down to cut costs. Food options are interesting with the ice cream shop closing daily at 5:00pm, a Starbucks shop that no one uses due to extra charges, no sandwich options past 5:00pm unless you use room service… the property is dated and showing its age. The pools were is dire need of water as the infinity pools were a foot under filled. Pool and beach chairs are limited so if you are not present before 9:00am, you won’t get a chair. The pool bar is very small and doesn’t open until 11:00am and closes by 6:00pm, so again, options are limited.

Great time excellent customer service very relaxing